Job Description

Exciting Opportunity: Technical Support Specialist at EVA GlobalEVA Global is hiring EV chargers 2.Lvl Technical Support AgentsEVA Global started the customer experience revolution in the E-mobility industry in 2017 by enabling any business to offer superior charging opportunities to its customer base and maximize the uptime and availability of the charging network. Today, EVA Global is the champion of customer centricity, connecting its clients to more than 1.5 million drivers over the telephone, chat, email, message, video, social channels, and communities all over the world. The company was established in 2017 to accelerate the transition to a cleaner transport system from the front lines.POSITION OVERVIEWWe are now looking for passionate 2. Lvl Technical Support Agents to join our global team.In this position you will be responsible for the operation of different electric car charger hardware by following standard pre-established procedures. You will be responsible for diagnosing, troubleshooting, and resolving customer issues in an accurate and timely manner and for coordinating and supporting the Service teams when repairing on-site issues.Collaborating with both L1 support and L2 support, this position is essential for the company to maintain the top place it currently has in E-mobility. You have the opportunity of being part of a company and a team that will help make the world greener and cleaner.WHAT DO WE OFFER\xc2\xb7 Amazing work environment.\xc2\xb7 A young and passionate team with a great team spirit\xc2\xb7 Clear opportunity to evolve and grow fast in the company structure and ladder.\xc2\xb7 A driving career with plenty of career opportunities and self-development\xc2\xb7 An opportunity to work in a dynamic industry that impacts the development of a clean and efficient transport system.\xc2\xb7 Competitive salary packageQUALIFICATIONS\xc2\xb7 Fluent in English, another language is a plus.\xc2\xb7 General electrical knowledge.\xc2\xb7 Familiar with general electronics design and processor-controlled devices.\xc2\xb7 Strong analytical analysis and problem-solving skills.\xc2\xb7 Computer skills from a user perspective\xc2\xb7 Understanding process flows is a plus.\xc2\xb7 Ability to maintain your enthusiasm & drive during high pressure periods.\xc2\xb7 Ability to work in a fast-paced startup environment, deal with fuzziness and things that constantly change.\xc2\xb7 Strong communication and organizational skills, being able to provide step-by-step technical help, both written and verbal\xc2\xb7 Knowledge of electrical car chargers and OCPP protocol is a plus.\xc2\xb7 Problem investigation and debugging skills are a plus.\xc2\xb7 Experience of working with Customer Support Teams is a plus.KEY ACCOUNTABILITIES\xc2\xb7 Take ownership of customer issues and see problems through to resolution.\xc2\xb7 Research, diagnose, troubleshoot and identify solutions to resolve customer issues.\xc2\xb7 Follow standard procedures for proper escalation of unresolved issues to the appropriate internal and external teams.\xc2\xb7 Provide prompt and accurate feedback to internal and external customers.\xc2\xb7 Prepare accurate and timely reports.\xc2\xb7 Document knowledge in the form of knowledge base tech notes and articles\xc2\xb7 Support the charger fleet across multiple time zones (might involve shifts and/or weekend)\xc2\xb7 Follow the SLA for issues with respect to the severity.We are excited to receive your application and get to know you better!EVA Global is an equal opportunity employer. We do not tolerate any forms of discrimination on the basis of race, color, religion, marital status, age, national origin, ancestry, gender, sexual orientation, identity, or expression. We are proud to have an exceptional multicultural team and all matters relating to employment are based on merit, competence, and commitment to our company culture and ethics.EVA Global is the leading electric vehicle managed services provider committed to maximizing the reliability, availability and accessibility of your charging network. We are the industry\xe2\x80\x99s partner of choice for maximizing charger uptime and utilisation. With our API-first technology platform, EVA Global offers an end-to-end charging solution, from multi-lingual end-user support and ad-hoc payment capabilities to complete infrastructure management services, including commissioning, network monitoring and field service orchestration.Headquartered in Finland, EVA Global has offices in Spain, Portugal, Germany, Malaysia, and USA (United States of America), serving 60+ partners in three continents. The company comprises more than 360 employees, and we continue to grow. The company currently maximises the uptime and availability of 500K+ partner charge points, solving 100K+ monthly cases, serving 2.6M+ EV drivers in 30+ languages and countries in Europe, North America, and the APAC region.

EVA GLOBAL