Job Description

Agensi Pekerjaan JobScoper Hiring! Full Time Technical Support Specialist (Mandarin) in Selangor, Earn up to MYR 4,000 - Ricebowl
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Technical Support Specialist (Mandarin)
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MYR3,100 - MYR4,000 Per Month
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Posted 2 hours ago o Closing 21 Aug 2025
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Requirements

• Candidate must possess at least SPM. Have minimum of 1-year of customer service experience most welcome.
• Required language(s): Mandarin & English. (Must be able to speak Mandarin to ensure smooth communication with end-user support).
• Need to be a fast learner as we are a fast-paced company.
• Great attention to details and excellent problem-solving skill.
• Able to work in 24/7 Rotational Shift (5 day working 2 days off in a week).

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the inbound call, live chat and email.
• Diagnose, troubleshoot and identify solutions for customer.
• Manage databases and ensure system security.
• Identify trends in customer feedback and provide suggestions for product improvement.
• Provide step-by-step guidance to resolve issues efficiently.

Benefits

• EPF/SOSCO
• Provided training.
• Provided commission
• Provided allowance.
• Near to LRT Ara Damansara Station.

Additional Benefits

• Annual Leave
• EPF / SOCSO / PCB
• Training Provided
• Allowance Provided
• 5 Working Days

Skills
Technical Support Mandarin Language Proficiency Customer Service Troubleshooting Communication Skills Problem Solving Active Listening
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