Job Description

:

As a growing electronics company, we\'re in search of a candidate who can demonstrate their expertise in

establishing a solid foundation for our service team, particularly in the areas of product refurbishment and

cannibalization. This role also involves serving as the go-to technical resource for our customer service team,

aiding them in delivering top-notch troubleshooting solutions for our customers to ensure a seamless and

speedy resolution.

This individual will serve as the cornerstone of technical hands-on knowledge for PRISM+ products. They will

be responsible for offering technical assistance, guidance, and support to both individual consumers and

businesses encountering issues with our technical, hardware, and software systems. The selected candidate

will play a pivotal role within PRISM+ Malaysia and will report directly to the Technical Support Lead.

• Responsibilities of Technical Support Specialist but are not limited to:
• Managing the installation and configuration of electronic displays (monitors and TVs) and PC hardware, as well as the installation of electronic display software and drivers.
• Maintaining and repairing office IT equipment and peripheral devices.
• Be on-site to conduct diagnosis on product issues and provide technical resolutions for customers as and when required.
• Identifying and troubleshooting system failures or bugs and providing clear solutions to restore functionality.
• Maintaining records of repairs and fixes for future reference.
• Participate in providing timely technical support and guidelines to customers on the correct usage or setup of monitors based on known hardware compatibilities issues/workaround.
• Conducting monthly stock counts for spare parts at the warehouse, updating inbound spare parts items on the warehouse portal, and submitting spare parts orders for onsite repair consignments.
• Handling related ad-hoc tasks, such as company asset management for laptops and monitors, troubleshooting for office laptops, TVs, and monitors, and other tasks related to return merchandise authorizations (RMA) as required.
• Coaching and mentoring new hires in terms of product knowledge and technical support skills, thereby providing strong technical support to assist the customer service team in effectively resolving customer issues.

• Diploma in Electronics/Computer Engineering, or any relevant course of studies
• At least 2-3 years\' experience of Technical Support role in fields relevant to this position
• Strong understanding of Television, Monitors and Sound Bars technical and product specification
• Experience and knowledge in HVAC and other smart home appliances (e.g. fans, air purifiers) troubleshooting and technical support is an added advantage

PRISM+