Job Description

Description and Requirements We are Lenovo. We do what we say. We own what we do. We WOW our customers. At Lenovo, we value Innovation, Entrepreneurship, Teamwork & Serving our Customers. If you strongly align yourself with our culture & belief, you are at the right place. Check out the Job description below for a rewarding career with us!! Let\'s get to know about the role This is a technical role within Lenovo\'s Premier Technical Support team. In this role, you will be delivering best-in-class support to Lenovo\'s Premier Support customers. Over phone and email, you will perform remote troubleshooting and isolation to accurately diagnose reported problems within the client product portfolio (notebooks, desktops & tablets) maintaining high first-time fix rates and dispatching parts engineers to the site as needed to perform repairs. High accuracy on the first-time fix and parts dispatch is expected to maintain a high CX level. Has a strong and high level of soft skills to be able to communicate effectively with different levels of end-user through the phone. Supported by the Technical Account Manager you will oversee cases end-to-end with exceptional case management, follow-up and customer communication. For more information, please visit - A day in a life of Premier Support Specialist Assists customers and field engineers by diagnosing problems remotely through effective troubleshooting and isolation. Identifies the cause of hardware/software faults and provides a solution. Resolve over the phone or email or onsite via parts and engineer dispatch. Working with the Technical Account Management team to monitor and tracks issues to ensure a speedy resolution. Advises & educates customers through a combination of experience & guideline documentation to ensure a solution to their technical issues. Provides input on recurring customer problems and shares that information with other technical team members when relevant. Monitors own \'open case\' workload and drives to closure. What will make you successful 3+ years of experience in Client Technical Support roles. Experience within IT Services and Working with Field Service Providers. Working Knowledge of Windows Operating Systems and MS Products. Experience diagnosing a broad range of hardware/software faults Technical Knowledge of the client (Notebook, Desktop, & Tablets). Business Fluent in Cantonese and Mandarin is a great advantage. Additional Information Specific location: Menara TA one, Kuala Lumpur Workplace type: Onsite Job Type: Full time Only shortlisted candidates will be contacted/ notified. Follow us:

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