Job Description

We are a fast-growing SaaS company in the EdTech space, operating mainly in Southeast Asia. With more than 2000 schools as customers, our mission is to revolutionize early childhood education through technology and provide innovative solutions to our customers.Position OverviewWe are looking to hire an awesome Customer Support Team Lead based in Kuala Lumpur with experience managing a regional teamIn LittleLives, we believe in providing the best customer service to users and our Customer Support Team champions that mission every day. If you consider yourself a people\'s person, communicate technical terms in an easy to understand manner and want to be part of a dynamic start up working environment, then this position is for You!Your Responsibilities:\xe2\x97\x8f As our frontline technical support staff, you will be equipped with product software knowledge, ready to offer a helping hand and answer to customers technical enquiries via multiple channels.\xe2\x97\x8f Update the website\'s Frequently Asked Questions (FAQ) page.\xe2\x97\x8f Be a listening ear and gather feedback from the ground to be relayed to our competent team of Builders (Developers) for exciting product enhancements\xe2\x97\x8f Propose your own creative projects (on operations, products, services etc!) and take charge of its growth.\xe2\x97\x8f Stay up to date with the latest product updates, technical knowledge, and industry trends to provide effective and accurate support\xe2\x97\x8f You will be amazed by what you can achieve with us!Your exposure as a Litmate:\xe2\x97\x8f Be exposed to a multinational team and work closely with teammates from offices in Singapore, Malaysia, Vietnam and Thailand\xe2\x97\x8f Be part of the LittleLives Team that supports your personal and professional growth\xe2\x97\x8f Enjoy the freedom and independence to kickstart your own initiatives for the betterment of the team and the company\xe2\x97\x8f An opportunity to collaborate with various teams in the company and learn about the different aspects of running a businessYour Profile:\xe2\x97\x8f Exceptional communications skills in English & Bahasa.\xe2\x97\x8f Experience in managing a regional team and hands on experience in optimizing working flow
\xe2\x97\x8f Organised and has a knack at keeping things clear and in order.\xe2\x97\x8f You are patient and have imaginative ways to disseminate information to any group.\xe2\x97\x8f You possess an eye for detail and are eager to master intricate systems.\xe2\x97\x8f You are driven and work hard to achieve small successes every single day.\xe2\x97\x8f Experience in the early childhood or enrichment sectors is highly advantageous.

LittleLives