Job Description

Job Overview

We are looking for a

Technical Support Technician

to support our service operations from the office.
This role focuses on

service coordination, customer communication, documentation, and emergency standby support

, not heavy repair work.

Key Responsibilities

1. Service Coordination & Dispatching

Coordinate daily job assignments for service technicians Schedule site visits, breakdown support, job pick-ups, and deliveries Liaise with sales and operations teams on technical matters Track job progress and update internal systems

2. Customer Support & Communication

Communicate with customers on job status, timelines, and completion updates Handle enquiries from maintenance teams, procurement officers, and factory engineers Act as the key contact point between customers and technicians

3. Emergency Standby Support (Core Requirement)

Be on

standby outside normal working hours

(nights / weekends / public holidays) Answer emergency breakdown calls or messages Arrange urgent service dispatch when required

4. Documentation & Reporting

Maintain service logs, job records, and customer history Ensure proper documentation of cases, service reports, and follow-ups Support internal reporting and audits
*

Job Requirements

Diploma / Certificate in

Electrical, Electronics, Mechatronics, or related field

Basic understanding of electrical & electronic equipment Comfortable working in an

office-based technical role

Able to communicate clearly with customers and technicians Willing to be on emergency standby (critical requirement) Fresh graduates are welcome; experience is an advantage
Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

Opportunities for promotion Professional development
Application Question(s):

Expected Salary? Education background in what field?
License/Certification:

Class D driving license (Required)
Location:

Ulu Tiram (Preferred)
Work Location: In person