Job Description

Job Responsibilities

Increases customer satisfaction by performing minor / major service / repair correctly and clean the first time. Accomplish and maintain high level of quality, productivity and efficiency, achieves daily, weekly and monthly sales target thus maintain low rate of comeback repairs or complaints. Accurately and timely perform all work instruction stipulated in service orders assigned by job controller/service foreman; provide written report for additional jobs when necessary. Immediately inform service foreman on any work delays whenever jobs are unable to meet actual flat rate time. Return all replaced parts to the customer after each repair and be prepared to work extra time when requested by management. Maintain clean tools, equipment, facilities, environment and general workshop housekeeping at all time. Responsible for vehicle security and safety while in service center. Follows work rules and service center safety & health practices relating to operation of shop tools, use of personal safety devices and housekeeping. Maintain the company's standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations. Responsible in SOPs, ISO, DOE, Safety & Health and local authorities compliance. Provide excellent customer service and ensure increased in retention rate. Deal with all complaints amicably, manage operating cost, good housekeeping practices and ensure company's profitability. Responsible to perform other duties requested by superior.
Job Requirements

Minimum SKM qualification; Certificate or Diploma in Automotive or related technical field is an advantage. Basic knowledge or experience in automotive servicing, repair, and diagnostics. Able to perform work accurately with good quality, productivity, and efficiency. Able to follow service orders, prepare simple reports, and manage time effectively. Good awareness of workshop safety, vehicle security, and housekeeping standards. Willing to comply with SOPs, Safety & Health, and relevant regulations. Able to communicate in Bahasa Malaysia and/or English. Fresh graduates are encouraged to apply; training will be provided.
Job Type: Full-time

Pay: From RM1,700.00 per month

Work Location: In person