Job Description

POSITION GENERAL SUMMARY

• Execute timely the operation works and ensuring the works done are accordingly to the specified operation standards, best practices and quality so as to ensure the serviceability and reliability of facilities as well as operational efficiency and cost optimization.

ESSENTIAL POSITION FUNCTIONS

• Perform daily Baggage Handling System (BHS) M&E
• Assist on Internal Customer Satisfaction Survey in order to get customer\'s feedback on BHS services
• Respond on ground handlers /Feedback/Request.
• Update status BHS Communication unit (TRS & Intercom). - Monthly
• Inform any abnormality with regards to BHS M&E to the duty Technical Officer.
• Ensure support service staff performance at the required level as per contract.
• Record system performance during shift.
• Assist BHS Operation Technical Officer in any operation and maintenance related matter.
• Preparation of parts and tools for PPM and ready at location before shutdown.
• Execution of PPM activities (M&E) and its associated documentation such as action memo, check sheet, etc
• Key-in notification and work order and other related with manual and SAP
• Monitoring and inspection of conveyor system at site
• Standby and attend breakdown base on complaint by customer, Operation and etc.
• Excecution of Manual Encoding activities; Manually Coding baggage tag, Select manual encoding reason, Collect manual encoding data for analysis

Key Challenges

• Collate operation and maintenance data timely.
• Optimum usage of the available resources for operation and maintenance activities.
• Effectively utilize IT tools i.e. MS Office, BBIT SCADA
• Customer\'s complaint (i.e ground handlers, pax ect. ) investigation matters.

Working Relationship

WHO FROM PURPOSE

• Operation/AFRS/
• AVSEC

• MA (Sepang) Sdn Bhd

• Ensure smooth coordination and deliverables for operation and maintenance of BHS

• Airlines and Ground Handlers

• Airasia, Pos Aviation, etc

• Ensure their contractual sevice level deliverables

• Internal Support Division

• PCD, Finance, Commercial, HRS, etc

• Smooth coordination and to support engineering processes

• Regulatory Bodies

• DCA,DOSH,EC,SPAN,MCMC,JPS,
• AELB,JBPM,DOE,JKR,IWK, Local Municipal Council, etc.

• Deliver service standards

Dimension

Competencies

Collaboration

Commercial Orientation

Customer Centricity

Develops and Empowers

Driving Excellence

Skills

• Good communication skill
• Strong interpersonal skill
• Result oriented
• Able to work independently with minimum supervision
• Proficient in Bahasa Malaysia and English
• Computer literate

Relevant Industries

Education

Internal

• Certificate / STPM in Electrical / Electronic / Mechatronic Engineering
• SPM with credit in Bahasa Melayu and Pass in English

External

• Certificate / STPM in Electrical / Electronic / Mechatronic Engineering
• SPM with credit in Bahasa Melayu and Pass in English

Malaysia Airports