Job Description

POSITION GENERAL SUMMARYExecute timely the operation works and ensuring the works done are accordingly to the specified operation standards, best practices and quality so as to ensure the serviceability and reliability of facilities as well as operational efficiency and cost optimization.ESSENTIAL POSITION FUNCTIONS

• Perform daily Baggage Handling System (BHS) Operation Center from the Operation Monitoring Terminal (OMT) and Information Monitoring Terminal (IMT).
• Assist on Internal Customer Satisfaction Survey in order to get customer\'s feedback on BHS services
• Respond on ground handlers /Feedback/Request.
• Update status BHS/SS Communication unit (TRS & Intercom). - Monthly
• Inform any abnormality with regards to BHS operation to the duty Technical Officer.
• Ensure support service staff performance at the required level as per contract.
• Record system performance during shift.
• Assist BHS Operation Technical Officer in any operation and maintenance related matter.

Key Challenges

• Collate operation and maintenance data timely.
• Optimum usage of the available resources for operation and maintenance activities.
• Effectively utilize IT tools i.e. MS Office, BBIT SCADA
• Customer\'s complaint (i.e ground handlers, pax ect. ) investigation matters.

Skills

• Good communication skill
• Strong interpersonal skill
• Result oriented
• Able to work independently with minimum supervision
• Proficient in Bahasa Malaysia and English
• Computer literate

Relevant IndustriesInternal

• 3 years relevant working experience.
• Must achieve and maintain the following performance rating for two (2) consecutive years of at least Exceptional / A or Outstanding / B; and Minimum Meet Expectations / C
• The employee must not be subjected to disciplinary punishments except for disciplinary counselling, caution, reminder & warning for the past 36 consecutive months immediately preceding the promotion

External-EducationInternal

• Certificate / STPM in Electrical / Electronic / Mechatronic Engineering
• SPM with credit in Bahasa Melayu and Pass in English

External

• Certificate / STPM in Electrical / Electronic / Mechatronic Engineering
• SPM with credit in Bahasa Melayu and Pass in English

Additional InformationOpen for Malaysian citizens only.
Please be reminded that only online applications will be entertained.
Applications should reach us no later than 7 May 2024
Only shortlisted candidates will be notified.

Malaysia Airports