Job Description

A. Job Purpose:

1. Providing service and customer support during at site.

2. Managing all on site installation, repair, maintenance and test tasks.

3. Diagnosing errors or technical problems and determining proper solutions.

4. Onsite support from 9 AM to 6 PM

5. Onsite support by Shifts 9 AM to 9 PM / 9 PM to 9 AM

6. Offsite support as per request during weekends and Public Holidays

B. Location:

Other Locations: Sabah & Sarawak

Pusat Imigresen Pintu Keluar/Masuk Sungai Tujuh, Miri Sarawak

C. Roles & Responsibilities:

1. Installing and configuring computer hardware (PC), Passport scanner with software, software, systems, and networks.

2. To do operational planning such as routine maintenance and problem-solving related operations.

3. To ensure routine task is according to specification and compliance.

4. Make prompt decision/action on problems arise.

5. To inform the supervisors for any unresolved issues at the subordinate level so that follow-up actions will be taken.

6. To provide first-line investigation and diagnosis include identifying, troubleshooting, updating, repairing, installing and replacing hardware, software and network issue.

7. To provide assistance and involve in corrective maintenance and preventive maintenance include notify the parties if any announcement about the routine service maintenance by other parties or system.

8. To support the daily operations activities and fulfil obligations to ensure the system at site is running smoothly include support for roll-out of new applications and testing

9. To patrol and routine supervise the system and report if any performance issue and inconsistent of the system or hardware for reporting and escalation purpose.

10. To coordinate and build good relationship with project team, superiors, customers and vendors.

11. To attend logs relevant incident ticket or service request details to ensure incident resolved within SLA.

12. To monitor, record and report about the job completion from third party service provider or principal include service, hardware and etc.

13. To ensure well attire and follow safety procedure or protocol of building management when on duty.

14. To provide immediate response and assistance to customer and users.

15. To provide guidance to resolve operations issue include attend inquiries of users related to technical issue

16. Assist to investigate and resolve new support requests.

17. To obtain necessary approval include sending letter and follow up with customer/ parties for the maintenance request.

18. Produce timely and detailed service reports and documents. Ensure all documentation are complete according to SOP and within SLA.

19. Follow all company's process, procedures and protocols. Adhere to schedule arranged and inform immediate supervisor or HR for any issue related to work schedule i.e. attendance, leave, claim etc.

20. Any additional job related task assigned by supervisor

21. To do Preventive Maintenance

D. Knowledge & Skill

Education / Professional Qualification

Minimum SPM/ Certificate/ Diploma or Degree Information Technology, Computer Science, Mechanical & Electrical Engineering related field or other equivalent
Professional Experience

Minimum 3 years of working experience.

Ability to troubleshoot, test, repair and service technical equipment

Ability to work flexible shifts and to adapt to changing work schedules

Strong problem solving and leader skills

Job Type: Contract
Contract length: 36 months

Pay: RM2,000.00 - RM3,500.00 per month

Benefits:

Cell phone reimbursement Health insurance Opportunities for promotion Parental leave Professional development
Work Location: In person