Job Description

• Handle & record aCarry out repairs and servicing of black & white, colour multi-functional printer (MFP), enabler hardware and software at Customer\'s premises and services to the highest standards.
• Provide field operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLA)
• Write accurate professional reports acting as a single point of contact between Customers and MFP concerning technical issues and interfacing with all involved functions.
• Report and escalate all observed incidence and irregularities that occur to Superior for proper operational escalation points.
• Adhere to installation guidelines and industry best practices in order to deliver quality Field Operations
• Responsible for setting up new machines and conducting a pre-delivery inspection (PDI) to ensure machines are in proper working condition prior to installation at the Customer\'s premises.
• Follow and achieve monthly KPI
• Connectivity Installation Support
• Preference is given to those with experience in service, repair and maintenance MFP
• Strong analytical and problem-solving skills together with good interpersonal and organizational skills.
• Ability to understand mechanical drawings
• Able to work independently and in a team
• Able to handle customers\' grievances
• Operating knowledge of Microsoft Office application.
• Fluent verbal and written communication skills in the English language and the local language.
• Fresh graduates will be considered as training is providedll petty cash claim.
• Monthly Payroll Preparation for all staffs.
• Bank Reconciliation
• Processing transactions, issuing checks, and updating ledgers, budgets, etc.
• Handle delinquent customers\' request for interest waivers, queries on invoices and outstanding.
• Manage Administrative jobs, maintain proper and up to date record.

• EPF/SOCSO provided
• Medical Benefit
• Annual Bonus
• Transportation Allowance
• HP Official Technical Training

Ricebowl