Job Description

?? Technician (Mobile & Laptop Repair) ??, ??, Machines Johor ????? - Ricebowl
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Technician (Mobile & Laptop Repair)
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Undisclosed
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Posted 3 hours ago o Closing 18 Mar 2026
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• Persiaran Southkey 1 1 Johor Bahru Johor Malaysia 80150

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• Minimum SPM qualification with experience in sales & service.
• Able to speak in English and Bahasa Malaysia
• Great communication and interpersonal skill.
• Team Player, also able to work independently with minimum supervision.
• Proficient in computer hardware/software trouble shooting, experience with IOS/MAC will be an added advantage.
• Good working attitude and working ethics.
• Must be able to work in rotation shifts, even in public holidays.
• Tech Savvy, sufficient knowledge on Apple Products.
• MAC/IOS Tech Certification is an added advantage.

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• Diagnose and resolve customer's iOS/MAC hardware and software issue.
• Provide technical support and troubleshooting assistant to customers.
• Strictly abides Service Excellence Values and Policies set by the company.
• Coordinate with Apple Authorities for service issues and claim processes.
• Build good rapport for the company by handling customer's enquiry and requests carefully and competently.
• Maintain good condition of tools and equipment used for service purposes and keep working environment neat and clean.
• Make sure all documentation, reports and data input to RM & Others system are completed on daily basis.

Skills Required