Job Description

Mohon
Penerangan Kerja
Kelayakan

• Minimum SPM or Diploma qualification.
• Fresh graduates are encouraged to apply.
• Excellent communication skills in English and Bahasa Malaysia (Mandarin is an added advantage).
• Able to work on rotational shifts, weekends, and public holidays.
• Positive attitude, team player, and willing to learn.

Job Summary:
We are looking for passionate and customer-oriented individuals to join our Telco Customer Service Team. This role involves handling inbound calls, emails, and chats related to telco products and services - ensuring excellent customer experience and effective issue resolution.
Tanggungjawab

• Handle inbound calls, live chats, and emails related to telco services (mobile, internet, billing, etc.).
• Assist customers with inquiries, complaints, plan information, and service requests.
• Troubleshoot basic technical or service-related issues.
• Update customer information accurately in the system.
• Promote telco products, plans, and add-on services when suitable.

Operation Hours
8:00 AM - 12:00 AM (based on shift schedule)Monday - Sunday8 working hours per day | 5 working days per week | 2 off days per week
Shift Schedule Examples:

• Morning Shift: 8:00 AM - 5:00 PM / 9:00 AM - 6:00 PM
• Evening Shift: 1:00 PM - 10:00 PM / 3:00 PM - 12:00 AM

Shift timing subject to operational requirements.
Working Location:
East Wing, Berjaya Times Square, Jalan Imbi, Kuala LumpurAccessible by Public Transport:

• Bukit Bintang (MRT) - 5 mins walk
• Imbi (Monorail) - 5 mins walk

Manfaat
What We Offer:

• Basic Salary: RM2,150.00 (Fixed)
• KPI Allowance: Up to RM1,000.00 (Performance-based)
• Language Allowance: RM300.00 (Fixed)
• Shift Allowance: Based on working shift
• OT Allowance: If applicable
• Retention Benefits: up to RM1000.00
• Staff discount: Applied to selected store

Manfaat tambahan

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Annual Bonus
• Training Provided
• Overtime Pay
• Allowance Provided
• Staff Discount

Kemahiran
Customer Service Communication Skills Problem Solving Active Listening Telephone Etiquette
Peringatan Penting
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Skills Required