Job Description

Job Type: Permanent

Job Location: KL Sentral

Working Hours: Between 8AM - 11PM only (9 hours rotational)

Working Days : 5 days work and 2 off days per week

Salary : RM 4,500 basic + KPI up to RM 300 + Night Shift allowance up to RM 300

Language : Mandarin + English

Responsibilities:

Answer incoming calls including email and chat in a timely manner. Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives. Build sustainable relationships and engage customers by taking the extra mile Keep the customer's privacy and protect customer information. Meet personal/team qualitative and quantitative targets. Handle simple to difficult inquiries in a given span of time. Manage and resolve customer complaints. Identify and escalate issues to supervisors. Provide accurate information and excellent customer service. Research required information using available resources. Research, identify, and resolve customer complaints using applicable resources. Process request according to customer's preference on time Route calls to appropriate resources Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Follow up customer calls where necessary.

Requirements:

Candidate must possess at least a minimum Diploma or Bachelor's Degree

Minimum 1 year working experience as Customer Service (Inbound, Outbound, Email, Chat Support) in any industry

Excellent verbal and written communication skills in

Mandarin and English

Must be able to work on rotate shift between 8AM - 11PM.

Job Types: Permanent, Fresh graduate

Pay: RM4,500.00 per month

Benefits:

Health insurance Professional development
Application Question(s):

Can you read and write in Mandarin? When is your availability date to join? Are you willing to work rotation shift between 8AM - 11PM?
Language:

Mandarin (Preferred) English (Preferred)
Work Location: In person