Telco Industry] Basic Rm2k + Allowance Eng Bm Customer Support Associate @ Petaling Jaya

Petaling Jaya, Selangor, Malaysia

Job Description


MohonKelayakan

  • Applicants with SPM level qualification and above are welcome
  • Proficient in English & Bahasa Malaysia (Read, Speak, Type)
  • Have no issue to work on 7am - 3am Rotational shift (9 hours per shift including 1 hour break time)
  • Willing to commit on 5 days work per week (Rotational 2 off day per week)
  • Willing to work on weekend and public holiday based on shift arrangement
  • Able to start working on 4 September / 11 September
  • Have no issue to be fully work based at Petaling Jaya, Selangor Office
Tanggungjawab
  • Handling all inbound calls, Email, and Live Chat pertaining to customer general inquiries, complaints, comments, feedbacks and other raising issue related the company\'s services.
  • To exceed customer\'s expectation in terms of customer service & accurate information.
  • Work in a team to achieve the required KPI elements SLA.
  • Troubleshoot technical problems of telecommunication services.
  • Assist on solving common technical problems.
  • Provide primary technical advice to customers with practical information and tools.
Manfaat
  • Monthly Salary: RM2,000 Basic Salary + Night Shift allowance up to RM400 + KPI allowance up to RM500
  • EPF and SOCSO
  • 12 days Annual Leave & 14 days Medical Leave
  • FREE Shuttle Service (Subang Jaya Komuter 7.45am - 10.15pm and Ara Damansara LRT 8.15am - 9.30pm)
  • Career Advancement Program
  • Well established Cafeteria with variety of food choices
  • Facilities: Pool + Gym + Rest & Relax Zone
  • One month paid training provided
KemahiranBilingual proficiency in English and Bahasa Malaysia Customer serviceImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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Job Detail

  • Job Id
    JD1060195
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Petaling Jaya, Selangor, Malaysia
  • Education
    Not mentioned