Job Description

:

• You will manage the daily administrative and operations of the MY and SG collections team, ensuring efficient resolution of customer accounts promptly.
• You will assist team leads to implement strategies to improve collections processes, reduce bad debt, and increase repayment rate.
• You will collaborate with multiple teams to resolve issues affecting collections performance.
• You will analyze data to identify trends, opportunities, and challenges, and develop relevant recommendations.
• You will ensure internal and external compliance with regulatory requirements, industry standards, and company policies.

Qualifications:

• You have 3+ years of experience in a collection's role.
• You have experienced in Corporate/SME banking, Fintech, or e-Commerce and preferrable experience in having led a team of 8-15 collection agents.
• Knowledge about Corporate/SME banking credit and collection policies is necessary.
• You are a team player and be able to suggest innovations that Collections can adopt.
• You have curiosity for learning and able to implement process improvements.
• You have strong command in data storytelling and experience presenting insights to management.
• You have transformative mindset.

Location: Petaling Jaya, SelangorDuration of the Assignment: 12 months with 3 months probation.How to Apply:Interested candidates are invited to submit their resume and cover letter to and please include "Telecollector" in the subject line.

Adecco