Telecollector

Malaysia, Malaysia

Job Description

:

  • You will manage the daily administrative and operations of the MY and SG collections team, ensuring efficient resolution of customer accounts promptly.
  • You will assist team leads to implement strategies to improve collections processes, reduce bad debt, and increase repayment rate.
  • You will collaborate with multiple teams to resolve issues affecting collections performance.
  • You will analyze data to identify trends, opportunities, and challenges, and develop relevant recommendations.
  • You will ensure internal and external compliance with regulatory requirements, industry standards, and company policies.
Qualifications:
  • You have 3+ years of experience in a collection's role.
  • You have experienced in Corporate/SME banking, Fintech, or e-Commerce and preferrable experience in having led a team of 8-15 collection agents.
  • Knowledge about Corporate/SME banking credit and collection policies is necessary.
  • You are a team player and be able to suggest innovations that Collections can adopt.
  • You have curiosity for learning and able to implement process improvements.
  • You have strong command in data storytelling and experience presenting insights to management.
  • You have transformative mindset.
Location: Petaling Jaya, Selangor
Duration of the Assignment: 12 months with 3 months probation.
How to Apply:
Interested candidates are invited to submit their resume and cover letter to and please include "Telecollector" in the subject line.

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Job Detail

  • Job Id
    JD1083501
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Malaysia, Malaysia
  • Education
    Not mentioned