Job Description

Position: TELEPHONE OPERATOR - ROOM SERVICE (Full time #534618)
Property / Office: Mandarin Oriental, Kuala Lumpur
Location: Kuala Lumpur, Malaysia

TELEPHONE OPERATOR - ROOM SERVICE Summary
The Telephone Operator- Room Service will report to the Restaurant Manager and forms part of the F&B team who collectively deliver exceptional guest experiences. We are looking for individuals who have a good knowledge of food & beverage, a team player and enjoys to wow guests with outstanding service and hospitality.
The Role of the Telephone Operator - Room Service

• Responsible for handling all In Room Dining guest orders via telephone at various times of the day according to sequence of service and Legendary Quality Experience (LQE)
• A team player and be able to effectively communicate with the Kitchen colleagues to make sure orders are accurate and delivered promptly.
• Maintains all restaurant environment and equipment clean and tidy, assists guests when they have questions about the menus/ beverage list, and anticipates guests\xe2\x80\x99 needs and addresses them accordingly.
• Provide an excellent overall dining experience for our guests.

Preferred Qualifications And Skills

• Diploma or Certificate in Hotel Management/ Catering
• Minimum 1 year relevant job experience in similar capacity
• Knowledgeable about customer service and guest contact skills
• Knowledgeable about handling guest/colleague complaints and dealing with guests
• Good in spoken and written English and Bahasa Malaysia
• Ability to communicate in other languages would be an advantage
• Computer literate with knowledge of Microsoft Windows and InfoGenesis System
• Able to work independently and with minimum supervision
• Pleasant with positive attitude
• Good communication and administrative skills
• Willing to work shift duties

Learn more about what it is like to work at Mandarin Oriental Hotel Group, visit us:

• https://www.mandarinoriental.com/careers
• https://www.linkedin.com/company/mandarin-oriental-hotel-group
• Watch us at: https://www.youtube.com/watch?v=A0coCZUyHzI

Malaysia work authorization is required for this position.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Advertised: 07 Apr 2023 Singapore Standard Time
Applications close: 31 May 2023 Singapore Standard Time