Job Description

We're looking for a motivated Telesales Executive (Insurance) to join our sales team. You'll handle inbound and outbound calls, drive sales, convert leads, and deliver excellent customer service while building lasting client relationships. The ideal candidate is driven, team-oriented, and eager to contribute ideas to boost sales performance and growth.

Job Responsibilities:

Inbound Lead Conversion:

Handle incoming inquiries from potential clients and convert leads into sales through effective communication and persuasive techniques.

Outbound Lead Conversion:

Conduct outbound calls (leads to be provided) and convert prospects into customers.

Sales Strategy Development:

Collaborate with the sales team to develop and implement effective sales strategies to maximize conversion rates. You must regularly exchange selling experience with team members, refining techniques and approaches for better outcomes.

Performance Tracking:

Maintain accurate records of sales activities in CRM, track and monitor own performance consistently with overall department goals.

Time Management:

Ensure consistent call scheduling to maximize outreach and/or inbound calls handled and maintain a disciplined approach in completing leads assigned and follow up calls.

Product Knowledge:

Stay up to date with industry trends, competitors' offerings, products and services offerings to provide accurate information and answer customer queries confidently.

Team Collaboration:

Work closely with marketing and other departments to ensure a cohesive approach to lead generation and customer engagement.

Adherence to Regulations and Standard Operating Procedure

: Stay informed about and comply with all relevant telesales guidelines and regulations (e.g. DNC, data protection, customer consent, record keeping). Operate effectively within regulatory and internal framework while maintaining ethical standards and building trust with prospects and customers.

Customer Engagement:

Address customer complaints regarding sales practices in a timely manner and escalate issues as necessary to ensure proper resolution.
Job Requirements:

Minimum Diploma

Minimum 1 - 3 year telesales function in insurance/financial services industry, with proven track record of achieving sales targets Excellent conversational skills in English (good in writing) Proficiency in Mandarin will be an advantage

Working knowledge in

general insurance product

is a MUST

Technically proficient in MS Office, CRM software, softphone and with the ability to quickly adapt to new technologies. Good active listening skills with the ability to engage and address customers' needs. Certified with Singapore insurance qualifications will be advantage
Job Type: Contract
Contract length: 12 months

Pay: Up to RM3,500.00 per month

Benefits:

Health insurance Maternity leave Parental leave Professional development
Application Question(s):

Are you Malaysian citizen? How many total relevantyears of experience ? (related to position applied) What is your expected salary?
Education:

Diploma/Advanced Diploma (Preferred)
Experience:

General Insurance: 1 year (Preferred)
Work Location: In person