Job Description

Customer Retention Specialist (Telesales)

Location: Glenmarie, Shah Alam

Employment Type: Part-Time Contract (6 months, renewable)

Salary: Up to RM2000

Join one of Malaysia's leading Telco providers as a Customer Retention Specialist (Telesales). This role is perfect for candidates who enjoy customer engagement, solving problems, and driving results in a fun and innovative environment.

What You'll Do:

Call existing fibre broadband customers to prevent termination and retain services.

Negotiate options, handle concerns, and ensure excellent customer satisfaction.

Educate customers on service plans, promotions, and competitive pricing.

Resolve escalations quickly and provide internal feedback to improve retention.

Work closely with the sales team and other departments on loyalty initiatives.

What We're Looking For

SPM / Diploma holder.

Strong communication, interpersonal, and customer service skills.

High emotional intelligence, empathy, and ability to work in a fast-paced environment.

Goal-driven and detail-oriented.

Sales/telesales experience is an advantage.

Comfortable working on rotational shifts.

What You'll Get

RM15/hour (fixed rate) + performance incentives.

Flexible part-time contract (6 months, renewable).

Fun, innovative work culture - smart casual dress code, free parking, indoor slide & cafe.

Learning and career growth opportunities.

Job Types: Full-time, Part-time, Permanent, Temporary
Contract length: 6 months

Pay: From RM1,500.00 per month

Expected hours: No less than 10 per week

Work Location: In person