Job Description

ICT Executive (Service Desk), TIS Puchong
The ICT Executive (Service Desk) is responsible for ensuring effective management of the School\'s ICT system and Network Infrastructure. He/ She is responsible for providing day-to-day end-user support for ICT operations of the school core system and infrastructure and report to the ICT Manager.

KEY RESPONSIBILITIES

• Support and maintain core infrastructure which include network, backup, user account management, internet access, office systems and applications support.
• Perform routine backups and archival of files stored on the network to assist with disaster recovery.
• Provide technical support, professional IT support and services to a wide range of users (teachers and non-teaching staffs).
• Install and configure software and hardware.
• Support, monitor, test and troubleshoot hardware and software problems.
• Assist in maintaining the operating system and security software utilized including the addition of new users to the network and establishment of rights and privileges.
• Install new software releases, system upgrades, evaluate and install patches and resolve software related problems.
• Install, configure and support the LAN, WAN and internet systems.
• Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability. Assist in the implementation of network security measures.
• Support and maintain end user requirements, including troubleshooting, account maintenance and training.
• Perform security reviews and audits, system usage monitoring and forecasting of future capacity requirements.
• Update all technical documentation - work logs, operations manual, network documentation, system documentation, PC related documentation and other technical documentation, and any other related matters.
• To support the planning, training and any other development in ICT that has been approved by the School.
• To coordinate and work with partners and vendors to meet project delivery.
• Requirements as and when the school venture into new ICT related projects.
• To attend to any other matters as and when requested by the ICT Manager/Principal from time to time.

COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES)

• Good in computer system/ server and networking skills including the ability to teach and guide peers on systems and network security matters.
• Ability to provide second level support for School\'s ICT system and Network Infrastructure.
• Adequate working experience in Microsoft server environment, Active Directory, Hyper-V management, System Center products, Microsoft Intune would be beneficial.
• Adequate working experience in managing mixed platform environment such as Windows, MacOS, iOS, ChromeOS and Android.
• Adequate working experience with any multifunction printers and printer solutions in the market e.g. Ricoh, Xerox, Papercut, etc.
• Proficient and able to guide office staff to operate Microsoft Office (Word, Excel, PowerPoint, etc.).
• Ability to work creatively and analytically in problem solving.
• Ability to work with minimal supervision.

COMPETENCIES (BEHAVIOURAL)

• Good team player and flexible.
• Courteous, calm and focused.
• People-oriented with warm and cheerful personality.
• Exhibit good time management skills.
• Sound interpersonal skills with a friendly, patient and helpful disposition to communicate effectively with users of all abilities.

JOB REQUIREMENTS

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor\'s Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
• Required language(s): Bahasa Malaysia, English.
• Minimum 1 - 3 years relevant working experience as Network and Systems Support.
• Applicants must be willing to work in Bandar Bukit Puchong 2.
• Fresh Graduates are also encouraged to apply.

Taylor\'s Education Group