Job Description

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1. Tenant Management

A. Tenancy Administration

Notify tenants in writing about the upcoming tenancy expiration. Prepare presentation for top management approval for the renewal proposal that outlines the terms, including rent adjustments (if any), tenancy duration, and any agreed-upon changes. Prepare, review and process Tenancy Agreement (TA), License Agreement (LA) and Renewal Letters. Work with legal teams, when necessary, to manage lease negotiations and renewals. Maintaining accurate records of leases, contracts, correspondences, and financial transactions. Ensure all tenancy documentation is accurate, complete, and signed within deadlines. Maintain updated tenant database, rental schedules, and contact records.

B. Tenant and Stakeholder Management

Act as the primary liaison between airport management and tenants. Handle tenant feedback, complaints, and requests promptly and professionally. Conduct regular tenant meetings, site visits, and performance reviews. Support smooth tenant move-in, operations, and move-out processes. Cultivate and maintain positive relationships with airport tenants, addressing their concerns and needs.

C. Tenant Compliance, Operational Monitoring and Quality Standards

Ensure tenants comply with airport rules, safety regulations, and commercial policies. Conduct regular inspections to check tenant premises' cleanliness, maintenance, and display compliance. Coordinate with the Operations, Security, and Maintenance teams to resolve tenant operational issues.

2. Retail Management

A. Retail Performance Monitoring

Track and analyse tenant monthly sales reports and rental performance. Identify underperforming tenants and propose improvement or replacement strategies. Assist in developing retail mix strategies to maximize footfall and revenue.

B. Market Research & Competitor Analysis

Study airport retail trends and benchmark against other airports. Gather passenger spending patterns product preference and pricing insights. Propose adjustments to retail offerings based on data and observation.

C. Promotions & Marketing Coordination

Support the planning and implementation of retail and F&B promotions or campaigns. Liaise with Marketing or Corporate Communication departments for events and branding. Monitor effectiveness of promotions through sales performance and customer feedback.

D. Customer Experience

Collaborate with tenants to enhance the passenger experience by optimising retail and dining offerings. Encourage tenant initiatives that align with the airport's customer service objectives.

E. Retail Space Management

Oversee retail space allocation within the airport, optimising tenant mix and space utilisation. Evaluate and recommend changes to the retail layout to enhance passenger experience and revenue.

3. Finance

A. Rental and Revenue Management

Issuance of rental, utilities, revenue sharing and other outgoings invoices in timely manner. Ensure timely collection of rentals, utilities, revenue sharing and other outgoings. Assist in forecasting commercial revenue and preparing management reports. Review rental rates and propose revisions based on market value and performance. Maintain accurate records of rent payments and ensure tenants receive receipts or statements as needed. Monitor and enforce tenancy agreements, ensuring tenants adhere to payment terms and financial obligations.

B. Tenant Financial Interactions

Respond to tenant inquiries regarding financial matters, such as rent, security deposits, and other financial obligations. Address tenant concerns and assist in resolving financial disputes.

C. Financial Management and Reporting

Develop and manage budgets related to tenant and retail operations. Prepare and maintain financial reports related to tenant accounts, including rent roll, arrears, and tenant ledgers. Assist in budgeting and forecasting for property financial performance. Send reminders and notices for overdue payments and assess late fees as per the lease agreement. Record all tenant-related correspondences, approvals, and follow-up actions. Prepare monthly/quarterly tenant performance reports and updates for management. Administer related deposits, including documentation, deductions, and refunds.

4. Sourcing New Tenant

A. Proactive Effort in Drawing Potential Tenants

Develop a marketing strategy that targets the types of retailers most suitable for your space. Utilise online platforms, such as commercial real estate websites, social media, and digital advertising, alongside traditional methods like signage, print media, and direct mail campaigns.

B. Engage with Existing Tenants to Understand Their Business Operations and Growth Plans

Address any concerns about space availability and layout. Offer to customize or reconfigure spaces to meet their specific needs.

5. Administration Task

A. Reporting and Analysis

Updated slides for the monthly credit meeting with top management. Assist to updated Tricor Radar (Q-Radar) quarterly. Updated weekly report on tenant engagement. Compile and updated monthly IMS report. Updated and submit the application remission report to MPKU. Updated and submit monthly industry reporting (MAVCOM) and monthly performance tracking (MMC).

6. Others

A. General Responsibilities

Respond to emergencies, disruptions, or tenant-related issues impacting airport operations. Assist in preparing all related documents for audit purposes. Perform other duties or assignments as instructed by the superior occasionally. Day-to-day administration of tenant management operation as instructed by superior. Carrying out with diligence any duties directly or indirectly related to job functions. Other ad hoc related tasks.

Education:

Minimum bachelor's degree in business administration, Marketing, Retail Management / Entrepreneurship or a related field.

Experience:

Minimum of 1-5 years of experience in tenant management, retail operations, or property management, with a proven track record in handling tenants and commercial spaces. Fresh graduates are encouraged to apply.
Job Type: Full-time

Pay: From RM3,000.00 per month

Work Location: In person