Job Description

The Test Administrator is responsible for administrating all aspects of the testing operations in assigned test center of Pearson Professional Centers by providing high quality on-site service in accordance with strict operational policies and procedures of the examination processes. Open to work in flexible hours between Monday to Sunday (weekend working).CORE COMPETENCIESDetail OrientedCommunication SkillsProblem SolvingOrganizing SkillsCustomer FocusEthics and ValueSCOPE AND IMPACT OF JOBWorking on site with other Test Administrators, the Test Administrator serves candidates directly with appropriate implementing of operational policies and examination procedures .REQUIRED KNOWLEDGE AND EXPERIENCEEducation and Experience:One year customer service experience requiredExposure in a testing environment strongly preferredExperience with Microsoft Office and Windows applications requiredSkills, Knowledge and Abilities:Customer service skills requiredStrong written and oral communication skillsAbility to communication both technical and functionalAbility to work independentlyEffective time management skillsAbility to handle a reasonable amount of stressStrong attention to detailProblem solving skillsAlertness and courageEthics and trustKnowledge in operating a computer, fax, and other office equipmentOther (license/certification):Annual Pearson Professional Centers certification for Test Administrator requiredMust pass re-certification annuallyPRIMARY RESPONSIBILITIES * Operational AdministrationAssure equipment is operational and test stations are free of extraneous materialsReview transmissions logs (uploading of current day\'s test results & daily downloading of examinations and site schedule) from software that automatically connects to hub system periodicallyCommunicate and work with VSS technical support to investigate and fix technical issuesTest Center cleaning if applicable * Customer ServiceReview test roster and prepare accordingly for candidates including special accommodation preparationCheck in candidates and verify identificationsExplain the test process brieflyHelp candidates to place all personal belongings in a personal lockerEscort examinee to assigned test stationHelp the examinee begin the tutorial/testAnswer any questions before the timed portion of the test beginsMonitor examineesRecord and report all problems or discrepancies in a timely and efficient manner that arise in connection with an exam, a candidate or the testing center itselfPrint the test results after the candidate completes the test * Quality Assurance and Continuous ImprovementEnsure the adherence to the Pearson Professional Center quality and security measuresRecognize and identify potential areas where existing policies and procedures require change or where new ones need to be developed and sharedWORK ENVIRONMENT AND CONDITIONSPhysical requirements:Be comfortable to work in a quiet testing environmentBe flexible in work hoursWhat to expect from PearsonDid you know Pearson is one of the 10 most innovative education companies of 2022?At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.To learn more about Pearson\'s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing ppsmhr@pearson.com.Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.Job: TESTING CENTEROrganization: Assessment & QualificationsSchedule: FULL_TIMEReq ID: 15385#LI-REMOTE

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