Job Description

Highlights

- Yearly bonus

- Travel allowance

- Wellness care

- Dental care

- Vision care

- Profit sharing

Scope

To ensure total customer satisfaction and customer success. To provide pre-sales project evaluation and technical consultation to the customers and sales team. To troubleshoot and provide technical support and solutions to the local and oversea customers. To handle and fulfill work order and delivery process to customers. To formulate and execute test plans and test cases based on internal specifications, customer feedback and requirements. To perform validation and compliance test prior to every software releases as part of Software Development Life Cycle (SDLC). To analyze and track any defects and bugs from internal test and customer feedbacks to ensure on-time closure. To formulate training contents, plan and conduct trainings to the customers. To analyze and provide field applications feedback and customer requirements to the internal teams. To track and manage the open issues and customer projects with development teams to ensure on-time closure. To prepare and maintain product documentation, knowledge base, user guides and help documents.

Pre-requisites

Candidate must possess in at least a Degree / Advanced Diploma / Diploma in Software Engineering, Computer Science, Computer Engineering, Electrical / Electronic Engineering, Internet & Multimedia Computing, Information & Communication Technology, Business Information System, Engineering (Industrial), Engineering (Mechatronic/Electromechanical) or equivalent. Able to work independently with positive thinking and result-oriented. Good interpersonal collaboration and coordination skills. Strong understanding of

product quality assurance

and

software testing concepts and methodology

. Practical knowledge in STLC (Software Testing Life Cycle) and SDLC (Software Development Life Cycle) is an advantage. Basic knowledge on electrical & electronic is an added advantage. Experience in Embedded OS / Android is an added advantage. Knowledge in any relevant software testing automation tools. Passionate and enthusiastic in problem-solving, customer satisfaction, software test and software quality assurance. Knowledge in programming and software development is most preferable. Effective communication skills in BOTH English and Mandarin in verbal and written is a MUST in order to communicate with China and global customers. Communication skill in Thai language is an added advantage. Able to support customers remotely and on-site. Willing to travel and work over-time and over weekend if and when required. Fresh graduates and 1~2 years experienced candidates in related jobs are encouraged to apply.
Job Types: Full-time, Permanent, Fresh graduate

Pay: RM3,000.00 - RM4,500.00 per month

Benefits:

Health insurance Opportunities for promotion Professional development
Application Question(s):

What is your expect salary per month?
Experience:

Software testing: 1 year (Preferred) IT support: 1 year (Preferred)
Language:

English (Required) Chinese (Required)
Work Location: In person