Job Description

Overview:

During the internship, the trainee will be exposed to various departments within the Theme Park to gain a comprehensive understanding of tourism and theme park management operations. The intern will rotate through key departments including

Operations

,

Sales & Marketing

, and

Finance

, and will also perform general administrative and data-related tasks as part of the learning process.

1. Operations Department:

Attach to the

Customer Service

team to observe and report the daily front-line operations, including guest assistance, ticket validation, and customer inquiries at the main entrance. Attach to

Rides Attendants

to learn standard operating procedures, safety practices, and guest management during ride operations. Attach to the

Food & Beverage (F&B)

outlets to observe service operations, inventory management, and guest interaction within the Theme Park's F&B environment. Work alongside

Theme Park Executives

to understand daily reporting, briefings, incident documentation, and problem-solving processes. Prepare a summary report upon completion of the rotation, highlighting key operational insights and learning outcomes.

2. Sales & Marketing Department:

Learn the fundamentals of

customer relationship management

and support initiatives to improve guest engagement and satisfaction. Assist the marketing team in

identifying target markets

and potential partners to increase visitor numbers and event participation. Participate in the

organization and execution of events

birthday parties, school excursions, graduation ceremonies, and promotional campaigns. Contribute to the creation of

marketing content

, including written materials, photos, videos, and social media posts. Support marketing and promotional activities, including direct mail, online campaigns, and in-park advertising. Assist in administrative and coordination tasks related to event management and marketing operations.

3. Finance Department:

Observe and assist in

cashiering operations

at various points including ticketing counters, F&B kiosks, and the Kids Playground. Learn the processes involved in

cash handling, reconciliation, and daily reporting

. Gain exposure to the

Finance Department's

back-office operations, including data entry, voucher preparation, and documentation. Assist in the preparation of

weekly or monthly financial summaries

and reports as assigned. Understand the integration of finance procedures with operational and sales functions in a theme park environment.
Job Type: Internship
Contract length: 3 months

Pay: RM900.00 - RM1,000.00 per month

Benefits:

Professional development
Application Question(s):

Please list your internship period, from start to end date. (DD/MM/YY) - (DD/MM/YY)
Education:

Diploma/Advanced Diploma (Required)
Work Location: In person