Job Description

1 company! - That is the journey Novartis is on in its quest to extend and improve people\'s lives through reimagining medicine. We have a clear strategy: to be a focused medicines company powered by sophisticated therapy platforms and data science. We recognize that our People drive our company and that significant effort is being invested in unleashing their power through the transformation of our culture and our organization.

As the Time Services Expert, you will be providing second level expert services for employees, managers and P&O Services community in the area of Time Services processes and act as a subject matter expert for these services. Coordinating with global services centers the implementation and execution of the end-to-end Time Services policies, programs and regulatory requirements into the daily operations of P&O Services as well as to provide support on Time & Attendance tool.

Key Responsibilities

• Working understanding of workday absence management is necessary. Good experience with different interfaces and an understanding of EIB files.
• Time Services using Workday technology, delivery operations gather and enter time and attendance data, reconcile discrepancies, and maintain complete and accurate time and attendance records in a fast and accurate manner.
• Acts as subject matter expert for Times Services related to data and processes, in-depth knowledge of Work schedules, Shift overtime, holiday & vacation management, accruals. LOA and time off management. Adherence to collective bargaining agreements.
• Ensures maintenance of all relevant HR related data is correct and complete. Ensures compliance in line with relevant legislation, Data Privacy, Protection guidelines and other relevant guidelines across identified geographies
• Performs country specific Data consistency check. Respects and follows the payroll calendar to prepare the necessary payroll inputs. Supports NFCM and HR controls
• Resolves time & attendance related queries and issues within the standard established time frames raised by various stakeholders, incl. associates
• Escalates requests and issues that cannot be resolved directly to the appropriate escalation point of contact (i.e. IT / Time Services Unit Lead)
• Core T&A Technology Activities & BAU Tasks. Highlights exceptions and deviations. Extracts regular and ad hoc reports needed for payroll and other divisions upon request
• Identifies and gathers system enhancements and change requests to report and coordinates with IT and/or global support team. Provides regular training to new and established stakeholders on the use of the Time and Attendance system
• Ensures all Times Services Delivery performance metrics and KPIs are met. Contributes to and supports projects in scope for P&O Services. Perform other tasks as assigned by Line Manager

Minimum requirements

What you\'ll bring to the role:

• Bachelor\'s degree in any field.
• Excellent spoken and written English & Mandarin. Moderate Vietnamese & Thai language will be advantage.
• Min. 3 to 6 years\' experience in Time Services operation on a Time Solution platform. 3-6 years of background in HR Services either in Payroll-Time or HR Technology would be an added plus. Experience with Workday Absence Management knowledge is also an added advantage.
• Experience of working in project within a global organization. Experience with transformation initiatives and transition projects is a plus
• Ability to maintain the highest level of confidentiality and sound judgement, in addition to high-level attention to detail, analysing information, thoroughness, general math and reporting skills is must.
• Work experience in virtual/remote teams preferred. Proficiency in use of Microsoft Office; advanced Excel skills
• Comfortable working in a complex and rapidly changing work environment. Strong attention to detail and end-to-end process. Committed to offering superb customer service and drive for achieving customer satisfaction

Why consider Novartis?
766 million lives were touched by Novartis medicines in 2021, and while we\'re proud of this, we know there is so much more we could do to help improve and extend people\'s lives.
We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.
We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what\'s possible, when we collaborate with courage to aggressively and ambitiously tackle the world\'s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!

Imagine what you could do at Novartis!

Commitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse team\'s representative of the patients and communities we serve.

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network

Functional Area

Human Resources

Division

CTS

Business Unit

HR NBS

Employment Type

Regular

Commitment to Diversity & Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Shift Work

No

Early Talent

No

Novartis