Job Description

Description

Primary Objective:

• To review, analyze and provide resolution of cases created via fraud detection system within SLA (e-Channel).
• Perform calling to customer for confirmation of customer's internet banking activities.
• Identifying fraudulent transactions and escalate to investigation team timely for fund recovery.
• Raised SAR to Group Compliance (if needed)

Key Responsibilities:

Internet Banking Fraud Monitoring (RSA - AAoP) * To review, analyze and provide resolution of cases created via fraud detection system within SLA (e-Channel).

• Observe customer internet banking Activities/transactions to identify suspicious fraudulent activity (Phone scam, Phishing, TAC scam and etc)
• To perform callback to customer for suspicious Internet banking activities/Transaction flagged by fraud detection system.
• Resolve queued transactions within the service level agreements to reduce potential revenue losses.
• Raise SAR to Group Compliance when needed (identification of mule account)
• Resolve customer issues within the scope of existing service level agreements.
• Provide feedback on key issues faced by both customers and teams
• Any other tasks assign by Team Lead

Application Fraud Team (Instinct & CTOS ID Guard) * Updating of INSTINCT remarks into FLASH for those triggering alert (Under Suspect or High Fraud Potential)

• Monitoring of daily, weekly & monthly application transactional behavior (Application Fraud)
• Attend to referral from Credit Signors / Head of Division. Conduct case study on quarterly basis for credit signors. Conduct site visit to verify the authenticity of the company / establishment (if needed)
• Conduct random sampling / pick-up from daily approved cases that matches a certain criterion
• Log confirm cases into LDC, adverse profiles to be updated into INSTINCT, and SAR raised to Group Compliance
• Provide feedback on key issues faced by both customers and teams
• Continuously provide process improvement ideas to the team
• Any other tasks assign by Team Lead

Requirements

Requirements:
Diploma - Any related field(s).

- . Chartered Banker (preferred). Certified Fraud Examiner (preferred)

5 Years' experience within the financial/banking industry, with wide exposure in areas of Retail Banking, Payment Operations and Risk Management.

• Expertise and capability of performing tasks relevant to the domain and delivering required output
• Good problem solving skills
• Ability to provide answers to impromptu questions
• Good communication skills (ability to communicate/collaborate with team members)
• Ability to be patient and actively listens to others, and understands others' views

Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards