Job Description

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Group revenues in 2023 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit http://www.convatecgroup.comThe role of Assistant, Total Rewards Service Delivery is to support the delivery of Total Rewards HR services to the Convatec enterprise as part of an international team of delivery experts. Our Total Rewards Administrator will be based in our Lisbon service delivery centre and will work closely with their colleagues in Total Rewards and other HR service teams, together with HR Business Partners and Senior People Partners to deliver great Total Reward services to our colleagues, which includes support for:Global reward programmes such as the Annual Compensation Review, Global Incentive Plan, Group Life InsuranceGlobal Recognition programmeAnnual survey submissions.Key responsibilities in your role include:Implement and stabilize Total Rewards service delivery, including process development, technology setup, and knowledge transfer.Establish clear guidelines for resolving requests efficiently at first contact.Stabilize support services post-implementation, ensuring agreed service levels.Enhance knowledge bases for direct colleague access to needed information and systems.Support the integration of additional Total Rewards activities into shared services.Participate in new team member inductions, providing feedback and improvement ideas.Serve as the first contact for pay, benefits, and incentives queries, resolving issues or referring as needed.Audit reward information, support survey submissions, maintain benefit data, and raise purchase orders, ensuring high-quality customer service and continuous improvement.What we are looking for in our successful candidates:Strong communication skills, ability to adapt to different styles and at different levels with impact and influenceStrong Excel skillsA customer-first mindset to fit with our \xe2\x80\x9cforever caring\xe2\x80\x9d brandAbility to prioritise and navigate a variety and volume of reward queriesAbility to deal with ambiguity and changeAn \xe2\x80\x9cown it\xe2\x80\x9d mindsetA drive to deliver with othersAttention to detailTeam working and collaborationGood written and spoken English is essentialIf you have other languages including Chinese, Japanese or any other language, this will be an advantage.Our ambitions will bring the very best out in you. You\xe2\x80\x99ll be pushed to aim higher and really own your work. You\xe2\x80\x99ll be encouraged and supported to make things happen, too. It can be challenging. But, as the progress you make will help improve the lives of millions, it\xe2\x80\x99ll be worth it.This is stepping up to a challenge.This is work that\xe2\x80\x99ll move you#LI-JG1#LI-HybridBeware of scams online or from individuals claiming to represent ConvatecA formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you\xe2\x80\x99re unsure, please contact us at .Equal opportunitiesConvatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.Notice to Agency and Search Firm RepresentativesConvatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.Already a Convatec employee?If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!

Convatec