Bachelor's degree in Hospitality Management, Tourism, or related field
8-12 years' experience in tour operations and management, including 4-6 years in a senior leadership role (e.g., Tour Operations Manager)
Energetic and forward-thinking leader with proven ability to inspire and engage teams
Strong financial acumen with demonstrated success in revenue growth, yield management, and cost optimization
Hands-on, solutions-oriented, and adaptable in a fast-paced operational environment
Excellent communication and interpersonal skills to connect effectively with staff, guests, and stakeholders
Passionate about sustainability, cultural awareness, and delivering meaningful guest experiences
Must be able to communicate in Mandarin due to business nature.
Tanggungjawab
Develop inbound and outbound tour packages and itineraries, including research on destinations, attractions, experiences, and accommodation options
Liaise and negotiate with hotels, ground handlers, transport providers, and attraction partners to secure competitive rates and maintain strong relationships
Prepare package costings, quotations, and pricing proposals based on market demand and seasonality
Coordinate with the marketing team on brochures, promotions, and campaign content, and represent the company at travel fairs, inspection trips, or FAM programs when required
Manage the booking process from reservation to confirmation, ensure accurate operational documents, and handle last-minute changes or emergencies
Monitor vendor service quality, gather customer and tour leader feedback, and ensure continuous improvement
Stay updated on visa requirements, travel regulations, and tourism trends; support preparation of tour leader assignments and travel documents; maintain accurate booking records in internal systems
Work with the finance team on payment tracking, supplier invoicing, and cost reconciliation
Manfaat
KWSP
SOCSO
Parking allowance
Medical benefits
Kemahiran Communication Skills Tour Packages Peringatan Penting Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.
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