Job Description

Mohon

Kelayakan

• Fresh graduates and SPM leavers are encourage to apply. Candidate possessed Diploma/Degree in Tourism, Hospitality, Business or prior working experience will be prioritize.
• Self-starter with good communication and interpersonal skill. Positive attitude and responsible character. Excellent hands-on skills with eye for details. Pleasant personality with focus on excellence in customer service.
• Possess self-confidence and be able to actively interact with all relevant parties.
• Good proficiency on written & spoken English and Mandarin, as the role requires candidate to engage with mostly mandarin speaking customers. Exemplary sales skills and customer oriented approach.
• Good understanding knowledge of tour software (Computer Reservations Systems, GDS systems and E-Travel).
• Ability to work independently.

Tanggungjawab

Responsibilities :

• Attends & handles general inquiries and provide customer service to clients via calls, walk-ins, funnels & emails. Diagnose the clients\' specifications, wishes and suggest suitable travel packages or services. Discuss client requirements and advise on suitable tour options.
• Providing information about tour packages, ascertaining customers requirements and advising them on travel arrangements. Resolves customers\' travel needs & handle unforeseen challenges.
• Maintain relationships with clients to reach the revenue and profit targets.
• Making and confirming clients reservations. Collect payments, passports and visas for confirmed booking. Issue tickets, boarding passes and vouchers. Create and update digital records of clients.
• Outbound tour leading as Tour Leader or Tour Manager.

Manfaat

Benefits & Opportunities:

• KWSP & SOCSO.
• Annual and medical leave shall be in accordance with the prevailing Labor Law of Malaysia.
• To earn extra allowances as Tour Leader.
• To earn extra allowances and commissions as if personal revenue target achieved.
• To learn more and extra training about travel and tour.

Manfaat tambahan

• EPF / SOCSO / PCB
• Annual Leave
• Allowance Provided
• Performance Bonus
• Training Provided
• 5 Working Days

Soal Jawab Jawatan

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