Job Description

Tourism Executive (Mandarin Speaker) AiVA Vacation Lifestyle Sdn Bhd (Travelooker) Seberang Jaya. Penang MYR 2,000 \xe2\x80\x93 3,000 Job Highlights \xc2\xb7 Professional, Positive and Grateful Work Culture \xc2\xb7 Teamwork, Learning and Positive Working Environment \xc2\xb7 Perfect Career Growth Opportunity and Blueprint \xc2\xb7 Personal Growth and Development \xc2\xb7 Fresh Graduates / Entry Level are encourage to apply What does a great Tourism Executive do? \xc2\xb7 Execution the objectives of the Department unit of a company \xc2\xb7 Facilitating the achievement of the objectives \xc2\xb7 Implementation of the plan together with team member \xc2\xb7 Manage all assignments and has overall daily operations \xc2\xb7 Identify & develop new business opportunities \xc2\xb7 Develop strong good customers and suppliers business relationships \xc2\xb7 Manage all aspects of travel operations and administration work; such as Reservations, Tour Packaging, Ticketing, Travel Coordination, Customer Supportand Invoicing Tasks including timeliness in issuances of invoices Job Requirements Experience and Capabilities: \xc2\xb7 Candidate must possess at least a SPM, STPM, \'A\' Level, Pre-U, Diploma, Degree or higher in the general field of Business, Management, Tourism and Hospitality or Equivalent, Fresh graduate are encouraged to apply \xc2\xb7 Minimum Two (02) years of working experience in travel and tour related industry \xc2\xb7 Well versed in various areas of travel (domestic/international, business/holidays, group/individual etc) \xc2\xb7 Remarkable ability to work under pressure, tight deadline, flexible hours during peak season and meet KPIs \xc2\xb7 Computer literate in MS Office applications \xc2\xb7 Proficient in both written and spoken ENGLISH and MANDARIN is a MUST. As the role requires \xc2\xb7 Excellent interpersonal and communication skills. Ability to present, persuade and communicate effectively \xc2\xb7 Willing to attend to customer enquiries & tour support via phone after hours, during weekend or public holidays (emergency services when necessary) \xc2\xb7 Advantage: Good geographical knowledge of Asian and Western countries and their tourist attractions and culture \xc2\xb7 Advantage: Good knowledge of traveling software (Computer Reservations Systems, GDS systems, travelport and E-Travel) \xc2\xb7 Advantage: Ability to handle difficult customers and situations \xc2\xb7 Advantage: Exemplary sales skills and customer oriented approach \xc2\xb7 Advantage: Flexibility and attentiveness would be essential for this role \xc2\xb7 Advantage: Good follow up skill and highly attentive to enquiry Job Benefits First, here are what you will receive for the great work you provide: \xc2\xb7 EPF, EIS and SOCSO, protect your basic rights \xc2\xb7 Favourable salary system: Salary + Reward system (Incentives + Paid Holiday + Attractive Performance Bonuses) \xc2\xb7 Opportunity for Promotion and Salary Increment TWICE a Year \xc2\xb7 Monthly Parental Filial Piety Allowance \xc2\xb7 Domestic and International Travel Opportunities \xc2\xb7 Annual Incentive and Team Building Trips \xc2\xb7 Professional on-the-job Training \xc2\xb7 Miscellaneous Allowance \xc2\xb7 Employee Product Discount Price Additional Information: o Career Level: Entry Level o Qualification: SPM, STPM, \'A\' Level, Pre-U, Diploma, Degree or higher, Fresh graduate are encouraged to apply o Years of Experience: 2 years o Job Type: Full-Time o Job Specializations: Hotel/Restaurant, Hotel/Tourism Company Overview Travelooker a travel brand owned by AiVA Vacation Lifestyle Sdn Bhd. Travelooker is an award-winning Global Travel Entrepreneurship Platform that allows travellers to Travel While Benefiting and Enjoying Holidays all over the world. Travelooker has legalised illegal tour operators in order to reduce the burden on law enforcement. Established in 2017 amid the storm of global economic turbulence and the COVID-19 pandemic, our continued success owes to our ability to swim against the tide and see opportunity in every challenge. Our commitment to growth and quality excellence is an approach that has changed little since our emergence as a travel enterprise. We offer various categories of quality travel grade products with professional services and a warm, humanistic attitude. We welcome productive collaboration and corporate partnerships with the focal point of providing our foreign and local guests with comprehensive solutions and a tailored experience. Today, Travelooker is an award-winning travel platform that has branched out across various parts of Malaysia, like Penang, Kuala Lumpur, Johor, Sabah, Perak, Kedah, Selangor, etc., offering an extensive range of travel products, services, and brands that cater to the luxury, upscale, and economy markets. Travelooker aspires to be the curator of contemporary living and the leading influence on inventive travel business models, in keeping with our ethos of passionate expansion and conscientious innovation. VISION No.1 Trusted Global Travel Brand No.1 Global Tourism Entrepreneurship Platform MISSION Peoples: Serve people who love travel, bring endless happy memories Partners: Advance innovative profit sharing Economies: Provide more entrepreneurial opportunities CORE VALUE 1. Commitment Towards Excellency 2. Positive Mind-set and Attitude 3. Integrity in Professional Ethics 4. Respect Everyone in Equality 5. Gratitude and Teamwork Recognition AiVA GOOD CULTURE Practicing 10 Principles of Universe Constant 1. \xe6\xa2\xa6\xe6\x83\xb3 - \xe6\x88\x90\xe4\xb8\xba\xe6\x8c\x87\xe6\x8c\xa5\xe5\xae\xb6 Dream - be a Directionist 2. \xe7\xad\x96\xe5\x88\x92 - \xe6\x88\x90\xe4\xb8\xba\xe7\xad\x96\xe5\x88\x92\xe5\xae\xb6 Planning - be a Planner 3. \xe8\xa1\x8c\xe5\x8a\xa8 - \xe6\x88\x90\xe4\xb8\xba\xe5\xae\x9e\xe5\xb9\xb2\xe5\xae\xb6 Action - be a Doer 4. \xe8\xb4\xa3\xe4\xbb\xbb - \xe6\x95\xa2\xe6\x89\xbf\xe6\x8b\x85\xe8\xb4\xa3\xe4\xbb\xbb Responsibility - be Responsibility 5. \xe8\xaf\x9a\xe4\xbf\xa1 - \xe8\xaf\x9a\xe6\x81\xb3\xe6\x9c\x89\xe4\xbf\xa1\xe7\x94\xa8 Integrity - be Honesty 6. \xe8\xb0\xa6\xe5\x8d\x91 - \xe4\xb8\xba\xe4\xba\xba\xe8\xb0\xa6\xe5\x8d\x91 Humility - be Modesty 7. \xe6\x84\x9f\xe6\x81\xa9 - \xe6\x87\x82\xe5\xbe\x97\xe6\x84\x9f\xe6\x81\xa9 Gratefulness - be Thankful 8. \xe5\xae\xbd\xe6\x81\x95 - \xe6\x80\x81\xe5\xba\xa6\xe5\xae\xbd\xe6\x81\x95 Mercy - be Kindness 9. \xe8\x88\x8d\xe5\xbe\x97 - \xe6\x9c\x89\xe8\x88\x8d\xe6\x9c\x89\xe5\xbe\x97 Giving - be a Giver 0. \xe5\xbd\x92\xe9\x9b\xb6 - \xe4\xb8\x8d\xe5\xbf\x98\xe5\x88\x9d\xe8\xa1\xb7 Zero - Return to Basic Additional Company Information Registration No. 1336493-V Company Size 1 - 50 Employees Average Processing Time 10 working days Industry Travel / Online Portal / Network Working Hours Monday to Friday: 10:00am to 7:00pm Saturday: 10:00am to 2:00pm Dress Code Business (e.g. Shirts) Specific Location Seberang Jaya. Penang Job Type: Full-time Salary: RM2,000.00 - RM3,000.00 per month Benefits:

• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Seberang Jaya: Reliably commute or planning to relocate before starting work (Required)

Education:

• STM/STPM (Required)

Experience:

• Tourism: 1 year (Required)
• Sales: 1 year (Required)

Language:

• English (Required)
• Mandarin (Required)

License/Certification:

• Microsoft Office (Required)