Job Description

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Trainer Call Centre
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MYR3,800 - MYR4,500 Per Month
KL City,
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Posted 2 hours ago o Closing 18 Jan 2026
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Company Highlights

• Annual increment, performance bonus, medical & hospitalization covered
• Excellent opportunities for career advancement
• Accessible by public transport (Ampang Park MRT/LRT station)

Working Location Near Station

• Menara Tokio Marine Life Kuala Lumpur WP Kuala Lumpur Malaysia 50400

Requirements

• Proven experience as a trainer or facilitator in a call center or customer service environment.
• Excellent written and verbal communication skills in Bahasa Malaysia, English & Mandarin (skill in written Chinese would add advantage)
• Bachelor's degree or diploma in a related field.
• Strong organizational and time management abilities, with the capacity to prioritize tasks and meet deadlines.
• Strong understanding of call center processes, procedures, and customer service best practices.
• Excellent public speaking and presentation skills, with the ability to engage and motivate learners.
• Skilled in developing engaging and comprehensive training materials.
• Demonstrated leadership and mentoring capabilities in fast-paced and high-pressure environments.
• Proficient in Microsoft Office Suite, particularly PowerPoint.
• Certification in training methodologies or instructional design is a plus.

Responsibilities
1. Training Program Development:

• Design and develop comprehensive training programs that cover process and procedural knowledge essential for operations.
• Create engaging training materials, including manuals, process guides, presentations, and e-learning modules.

2. Training Delivery:

• Conduct effective training sessions, to facilitate knowledge transfer and skill development among call center agents.
• Utilize various training methodologies, such as role-playing, simulations, and group discussions, to enhance learning.

3. Onboarding New Employees:

• Facilitate the onboarding process for new hires, ensuring they are adequately trained on company policies, procedures, and customer service protocols.
• Provide ongoing support and guidance during the initial ramp-up period to ensure a smooth transition into their roles.

4. Performance Assessment and Feedback:

• Monitor and assess the effectiveness of training programs through evaluations, feedback, and performance metrics.
• Provide constructive feedback to agents post-training to reinforce learning and address any knowledge gaps.

5. Collaboration and Continuous Improvement:

• Work closely with Quality Assurance and Operations teams to identify training needs and areas for improvement based on performance metrics and customer feedback.
• Update training programs and materials regularly to reflect any changes in processes, technology, or best practices.

6. Coaching and Mentorship:

• Offer ongoing coaching and mentoring to agents to reinforce learning and improve performance.
• Act as a resource for agents, providing guidance and support as they apply their training in day-to-day interactions.

7. Reporting and Documentation:

• Maintain accurate records of training sessions, attendance, and assessment results.
• Prepare reports for management detailing training outcomes, participant progress, and recommendations for further development.

Benefits
Remuneration package:

• Basic: RM3,800 - RM4,500 (*Note: Basic salary will be determined based on the candidate's years of relevant experience, skill set, and performance during the interview process.)
• Attendance allowance: RM100
• KPI allowance: up to RM500
• Annual salary increment & performance bonus
• Medical & hospitalization covered
• EPF, SOCSO and EIS covered
• External training will be provided and potential career progression opportunities

Working hours:

• 9:00 AM - 6:00 PM
• Monday - Friday

*Note: Working hours are subject to change based on business and operational requirements.
Working location:

• Menara Tokio Marine Life, No 189 Jalan Tun Razak, 50400 Kuala Lumpur.
• Nearby Ampang Park MRT2 / LRT station (within 5-minute walking distance)

Additional Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Annual Bonus
• Training Provided
• Allowance Provided
• Performance Bonus
• 5 Working Days

Skills
Call Center Training Customer Service Training Communication Skills Training Sales Training Performance Management Coaching and Mentoring Curriculum Development
How to go to Telecontinent Sdn Bhd by public transport?
Kuala Lumpur
Nearby Public Transportation
All LRT MRT Monorail
MRT - AMPANG PARK
0.1 km
LRT - AMPANG PARK
0.1 km
LRT - KLCC
0.5 km
MRT - PERSIARAN KLCC
0.6 km
LRT - DAMAI
0.9 km
MRT - RAJA UDA
1.0 km
LRT - KAMPUNG BARU
1.1 km
MRT - CONLAY
1.2 km
MRL - RAJA CHULAN
1.5 km
MRL - BUKIT NANAS
1.5 km
LRT - DATO' KERAMAT
1.7 km
LRT - DANG WANGI
1.8 km
MRT - BUKIT BINTANG
1.9 km
MRL - BUKIT BINTANG
1.9 km
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Skills Required