Job Description

Job Title:

Trainer (Cantonese)

Job Location:

Malaysia

Workplace type:

Onsite

Shift:

Mon- Fri - 9am to 6pm Hong Kong time

Language:

Cantonese (must) & English

Scope of Responsibilities:

Demonstrate ability to train associates in domain using a structured approach Manage, design and develop new hire, refresher, process change, and other related trainings Coordinate with client SMEs to provide process updates, changes, and operational knowledge to team members Responsible to remain current with all process documentation and operating procedures for all in-scope processes and procedures Analyze statistics at a training class and team level (AHT, quality, etc.) to determine training support needs Collaborate with the client on any process gaps or opportunities while working on training, reviewing SOP's, and related documents Assist Team Lead in management tasks as required Actively participate as relevant in Client/Internal meetings Provide MIS reports as relevant

Preferred Skills:

Deep understanding of the healthcare insurance industry, including relevant regulations, compliance requirements, and market trends in APAC market End to end understanding insurance claims process, benefits/policy servicing, provider relationship and customer contact center

Required Qualification:

University Degree Preferred experience - Health Care insurance with 6-10 years of experience Excellent verbal and written English/Cantonese communication skills

About Cognizant

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

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