Job Description

Duties & Responsibilities:

1. Develop and provide training programs and materials for staff, covering topics such as resident relations, crisis management, safety and security protocols, conflict resolution, and administrative procedures.
2. Conduct training sessions for staff, either in person or through online platforms, ensuring that all staff receive comprehensive and consistent training.
3. Provide ongoing mentorship and support to all staff, offering guidance on best practices, addressing concerns or challenges, and fostering professional development.
4. Ensure that staff understand and adhere to hostel policies, procedures, and regulations, and provide guidance on how to enforce them effectively and fairly.
5. Train staff in crisis management techniques, including emergency response protocols, conflict de-escalation strategies, and referral procedures for residents in distress.
6. Facilitate communication and collaboration among all stakeholders, promoting a team-oriented approach to hostel administration.
7. Monitor the performance of staff and provide constructive feedback to assess skill development and training needs.
8. Identify opportunities for improvement in hostel operations and training practices, and work collaboratively with hostel management to implement enhancements.
9. Maintain accurate records of training activities, attendance, and performance evaluations, and generate reports as needed to track progress and outcomes.
10. Ensure that staff comply with all relevant laws, regulations, and institutional policies, and provide guidance on legal and ethical responsibilities.
11. Review training materials for accessibility and inclusivity, making recommendations to ensure that content is usable by all learners, including those with disabilities or diverse backgrounds.
12. Document feedback provided on training materials, including suggested revisions, rationale for changes, and resolution of issues.
13. Provide guidance and support to contributors, offering resources, training, and assistance as needed to improve the quality of training materials.
14. Assess the level of learner engagement and interactivity in training materials, recommending strategies to enhance participation and knowledge retention.

Salary Range: RM2,000 - RM3,000

Location: Kulai

Interested candidate may send your resume to nurulinsyirah@istay.com.my or +60 19-722 0782

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,000.00 - RM3,000.00 per month

Benefits:

Free parking Gym membership Maternity leave Opportunities for promotion Parental leave Professional development
Work Location: In person