Job Description

AJ Best Holdings Sdn Bhd is the official master franchise for Chick'nCone, a globally recognized fast-casual food concept originating from the United States Pennsylvania. The brand is famous for its innovative and convenient approach to fried chicken, served in a hand-rolled waffle cone and enjoyed "fork-free." The Malaysian franchise aims to bring this unique concept to the local market, offering a new experiential dining trend that merges American street-style flavor with Malaysian consumer preferences.

Why join us?

*A positive and inclusive work environment

*Opportunities for training and career development

*Competitive salaries and staff benefits

*The chance to grow with a brand that's dedicated to excellence

Position Overview

o plan, coordinate, and implement effective training programs that enhance employees' skills, knowledge, and performance in alignment with company standards and operational excellence within the F&B industry.

Key Responsibilities:

Develop, organize, and conduct training programs for new and existing employees across all departments (e.g., service, kitchen, and operations). Identify training needs through performance evaluations, feedback, and operational requirements. Prepare training materials, manuals, and SOPs that align with company policies and F&B industry standards. Coordinate onboarding and orientation programs for new hires to ensure smooth integration. Monitor and evaluate training effectiveness through assessments, feedback, and performance improvements. Collaborate with department heads and outlet managers to ensure consistent training implementation. Maintain training records, attendance, and evaluation reports accurately. Work closely with external training providers or consultants when required. Support in developing career progression plans and internal training calendars. Ensure all employees comply with food safety, hygiene, and service quality standards. Conduct refreshment training to maintain service consistency and brand standards.
Qualifications & Requirements:

Diploma or Bachelor's degree in Hospitality Management, Training & Development, or related field. Minimum 2-3 years of experience in a training role, preferably in the F&B or hospitality industry. Strong knowledge of F&B operations, customer service, and hygiene standards. Excellent presentation, communication, and interpersonal skills. Ability to design engaging and practical training programs. Proficiency in MS Office and basic knowledge of e-learning tools is an advantage. Fluent in English and Bahasa Malaysia; additional languages are a plus.
Key Competencies:

Passion for people development and continuous learning. Strong organizational and time management skills. Ability to motivate and inspire team members. Attention to detail and commitment to quality. Positive attitude and adaptability in a dynamic F&B environment.
Job Type: Full-time

Pay: RM3,000.00 - RM4,000.00 per month

Work Location: In person