Job Description

• Bachelor\'s degree in Business Administration, Hospitality Management, or a related field.
• At least 3 years of experience in training with a strong background in developing and implementing SOPs.
• Excellent communication and interpersonal skills to effectively teach and mentor staff.
• Strong organizational and leadership skills, capable of managing multiple training initiatives simultaneously.
• Proficient in Microsoft Office and other training software.
• Proactive, detail-oriented, and capable of working independently as well as part of a team.
• Deep understanding of the F&B sector, with prior experience in creating and teaching SOPs.

ResponsibilitiesWe are seeking a Senior Training Executive/Manager to enhance our training department within our rapidly growing food and beverage enterprise. The ideal candidate will be responsible for developing, implementing, and teaching Standard Operating Procedures (SOPs) across all aspects of our operations. This role demands a deep understanding of the F&B industry and a proven track record in creating effective SOPs that align with industry standards and enhance operational efficiency.Key Responsibilities:

• SOP Development: Develop comprehensive SOPs for various departments within the F&B sector, ensuring they meet the highest standards of operational excellence and compliance. Regularly review and update existing SOPs to align with changing industry regulations and company goals.
• Training and Implementation: Conduct training sessions to teach new and existing SOPs to staff at all levels, ensuring thorough understanding and seamless implementation. Utilize a variety of training methodologies to cater to different learning styles and maximize training effectiveness.
• Quality Assurance: Monitor the implementation of SOPs across outlets to ensure compliance and consistency. Gather feedback from operations teams to assess the effectiveness of current SOPs and identify areas for improvement.
• Collaboration and Support: Work closely with the operations and HR departments to align training initiatives with overall business objectives and human resource strategies. Provide ongoing support to department heads and managers in SOP application and troubleshooting.
• Documentation and Reporting: Maintain accurate and up-to-date documentation of all SOPs, training materials, and training records. Prepare reports on the outcomes of training sessions and SOP implementation, highlighting success areas and points of improvement.
• Innovation and Improvement: Stay abreast of the latest trends and best practices in the F&B industry to continually enhance the SOPs. Innovate training and development strategies to improve efficiency and effectiveness within the organization.

Benefits

• Competitive salary reflective of your growth
• Free meal during your work days
• Medical benefits
• Annual Leave
• EPF/Socso
• Work life balance, 5 working days
• Performance bonus
• Annual dinner

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