Job Description

Overview:If you have proven 1 year BPO supervisory experience, we have something for you! Qualifications:Requirements:A. Minimum Education Requirement

• Degree in any discipline

B. Minimum Relevant Work Experience

• 3 years customer service experience

C. Relevant Sales and Technical Skills Required

• Minimum 2 years of experience

D. Training / Facilitation

• Minimum 2 years of experience

E. Minimum Training Required

• Fast learner and independent
• Basic Facilitation Skills

F. Skills

• Minimum bi-lingual proficiency, tri-lingual and above is preferred. English and Mandarin Language proficient (at least C1 level).
• Language proficiency in English (Mandatory) and Mandatory (preferred) (written and spoken)
• Can multitask between running classes and conducting administrative tasks

G. Preferred Qualifications

• Proven experience as corporate trainer
• Team supervision experience for at least 1 year
• Training Needs Analysis
• Intermediate Excel skills
• Good analytical skills/ data driven
• Understanding of effective teaching methodologies and tools
• Willingness to keep abreast of new techniques in corporate training
• Proficient in MS Office (Advance skills in Excel and PowerPoint); e-learning software will be an asset
• Phenomenal communication, presentation and public speaking skills
• Organizational and time management abilities
• Critical thinking, analytical and decision making abilities
• Can adapt to dynamic changes
• Willing to work B&M

Responsibilities:Responsibilities:

• Design effective training programs
• Prepare training materials
• Conduct training and refreshers in English Language
• Support and mentor new employees
• Conduct evaluations to identify areas of improvement
• Monitor, analyse & train trainees\xe2\x80\x99 performance and call out any unusual trends
• Identify training needs by working with operations team and QA

Teleperformance