Job Description

Req ID: 7520
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Summary

Responsible to provide daily supports associated with fraud investigation/resolution for National Scam Response Centre (NSRC) and fraud Investigation team in HQ and BRS.

Responsible to detect, prevent, investigate and resolve fraud cases for electronic payment channels under eChannels Division.

Responsible to operate the Case Management module within Fraud Detection System

Responsible to provide recommendations for problem resolution with respect to fraud cases within IB and SST services and to offer mitigation of identified risk factor

Duties and Responsibilities

Fraud Monitoring & Investigation + To investigate and resolve any fraud cases reported within specified timeline
+ To provide support in operating case management within Fraud Detection system
+ To monitor suspicious activities and anomalies for Internet Banking, SST's and other payment channels under eChannels Division and escalate to relevant parties
+ To work closely with other key stakeholders within the Bank for fraud cases investigation by providing findings and recommendations
+ To ensure all case files are well maintained and updated accordingly
+ To analyze the fraud trends and update management by providing recommendations for resolution and to mitigate the risk factor
+ Must be aware of the emerging cyber threats
+ To build network and work closely with regulator bodies (i.e. PDRM, Bank Negara Malaysia, PayNet, Cyber Security, etc)
Reporting + To prepare BNM reports with regards to fraud transactions for monthly / adhoc submission to Business Unit within eChannels
+ To prepare monthly report on Fraud incidences to ORMD and Compliance Division as and when required
+ To prepare monthly report on fraud cases to management
+ To prepare final fraud investigation report for submission to Compliance Division and Risk Management Division as and when required
Project Management + To identify new requirement, processes and ensure implementation of Fraud Detection System (FDS)
+ To prepare Program Change for any system enhancement with respect to FDS
+ To coordinate and conduct UAT testing and signoff on any FDS program change
Operational Management + Conduct / provide briefing / memo on new service / process to Contact Centre, Customer Service Team, Branches and others as and when required
+ Prepare and update Standard Operating Procedures (SOP) manual / circular / guidelines with respect to fraud management