Job Description

Who we are?

Happy Trails! Asia is an eco-tourism and passionate Destination Management Company (DMC). We operate tours to Indonesia, Bali, Malaysia, Borneo, Singapore & Brunei. And we have offices in Bali, Java, Sumatra, Kuala Lumpur, and Borneo.

We are in search of a resourceful and detail-oriented Travel Consultant with excellent customer service skills to join our rapidly growing and expanding company.

Who We're Looking For:

Minimum 1 year of experience in an Inbound Tour Operator or related fields. Excellent command of spoken & written English. Good command of German/Dutch is a great competitive advantage. Familiarity with domestic travel destinations, reservations, and quotations. Strong interest in Malaysian destinations, cultures, and sustainable travel practice. Knowledge of Microsoft Office Programs (Outlook, Word, Excel). Ability to prioritize tasks and work efficiently in a fast-paced environment. Highly organized with strong attention to detail. Strong problem-solving, communication, and customer service skills. Locally based in Kuala Lumpur.

What you'll be doing:

As a Travel Consultant, you will be responsible to communicate with clients, handle all request, questions, and provide tourism-related services.

Coordinate with Account Manager to prepare tour quotations (tailor-made) based on requests. Responding to all client's inquiries and give the best options of travel services. Coordinate with related departments to execute bookings and payments. Ensure the smooth execution of travel arrangements and provide exceptional customer experiences. Resolve any problem that arises regarding the trip for the customer.

Why join us:

More than a workplace, Happy Trails! Asia is a community.

Here, the journey matters just as much as the destination. We work, connect, learn, and grow together -- and have fun along the way!

What you'll enjoy as part of our team:

A vibrant, engaging, and genuinely friendly multicultural team that is cooperative, supportive. An inspiring work atmosphere that encourages collaboration and personal growth. Opportunities to connect with diverse colleagues in a positive and dynamic environment. Development opportunities with coaching/mentoring, online courses, product training, joining project teams, and so much more. 12 days of annual leave increasing to 14 days. Competitive company salary & benefits package. Company events/outings. ... and much more!

Recruitment Process

Recruiter Interview User Interview Final Interview Background Checking Offering Letter Onboarding

Working Hours

: 09.00 - 18.00 (Monday - Friday), 09.00 - 13.00 (Saturday)

Working Location

: Letterbox #608, Suite 5.19, 5th Floor, Wisma Central, Jalan Ampang 50450 Kuala Lumpur, Malaysia.

Interested and Ready to Join the Adventure?

Create your profile and send your resume/cover letter in this job portal.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Good Luck!

Job Type: Full-time

Application Question(s):

How much is your current salary? How much is your expected salary? Do you still require a one-month notice period?
Experience:

Inbound tour operator: 1 year (Preferred) Quotation: 1 year (Preferred) Reservation: 1 year (Preferred) Domestic travel destinations: 1 year (Preferred)
Location:

* Kuala Lumpur (Preferred)