Job Description

• SPM graduates, diploma or degree in Tourism, Hospitality, Business Administration, or a related field.
• Able to speak in English & Mandarin
• Previous experience in a travel agency, tour operator, or related industry is preferred.
• Strong organizational skills with a keen eye for detail.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and experience with travel booking software (e.g., Amadeus, Galileo, or Sabre).
• Ability to handle multiple tasks and work effectively in a fast-paced environment.
• Knowledge of global travel destinations, visa requirements, and travel regulations.
• Flexibility to work outside of regular office hours during peak travel seasons.

Responsibilities

• Assist in planning and organizing travel itineraries, including flights, accommodations, transportation, and activities.
• Handle bookings, reservations, and confirmations, ensuring accuracy and timely communication with clients and suppliers.
• Coordinate with airlines, hotels, tour operators, and other service providers to secure the best rates and arrangements.
• Provide exceptional customer service by responding promptly to inquiries, resolving issues, and addressing special requests.
• Assist clients with travel-related questions, visa applications, travel insurance, and other related needs.
• Ensure clients receive all necessary travel documents, including itineraries, tickets, and vouchers, in a timely manner.
• Maintain and update client records, booking details, and other relevant information in the company\'s database.
• Prepare invoices, process payments, and manage financial transactions related to travel bookings.
• Assist in preparing travel proposals, marketing materials, and promotional offers.

Benefits

• EPF & Socso
• Medical Leave
• Annual Leave
• Able to travel to overseas
• Attractive commission, Incentive and Bonus
• Company Trip
• Training Provided

Additional Benefits

• EPF / SOCSO / PCB

SkillsFluency in multiple languages Knowledge of geographical locations and routes Reservation systems expertise Customer service Problem-solving skillsImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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