Job Description

(Travel Platform) Immediate Hiring Salary up to Rm4,500 Mandarin Customer Support Agent @ Subang JayaFollowMYR4,000 - MYR4,500 Per Month,Fast ResponseBe an early applicant!Posted 19 hours ago \xe2\x80\xa2 Closing 1 Sep 2024Be an early applicant!SaveApplyRequirements

• Applicants with SPM level qualification and above
• Proficient in Traditional and Simplified Mandarin (Read, Speak, Type)
• Fluent English is required for this role
• Have no issue to work on 24 Hours Rotational Shift (9 Hours per shift including 1 hour break time)
• Willing to commit on 5 days work per week and Public Holidays (Rotational 2 off days per week)
• Able to start working on 22nd July 2024
• Have no issue to be fully work based at Subang Jaya, Selangor office

Responsibilities

• Handling inbound & outbound calls, Emails, and Live Chat Pertaining to customer general inquiries, complaints, comments, feedbacks and other raising issue related the company\'s services.
• To exceed customer\'s expectation in term of service & accurate information.
• Work in team to achieve the required KPI elements SLA.
• Respond to customers questions or resolve problems related to their reservation or payment.
• Review and approve request for booking cancellation and refunds.
• Act as phone support for the booking platform.

Benefits

• Monthly Salary: RM4,000 Basic Salary + up to RM500 KPI Allowance + RM20/day Transportation Allowance (10pm - 6am)
• EPF and SOCSO
• Dental Claim: Up to RM500 per year
• 14 days Annual Leave & 14 days Medical Leave
• Walking distance to LRT Subang Jaya
• One month paid training provided

Additional Benefits

• Training Provided
• Allowance Provided

SkillsProficiency in Mandarin Customer Service SkillsImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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