Job Description

s The position is responsible for processing hotel booking maintenance, from when the reservation is placed until after service completion. Acts as intermediary between Sales office in Asia & hotel partners in Europe To deliver all hotel related services to the group clients. The Hotel Operation Coordinator will be assigned to a specific European region, however will also be required to assist other team members with pending bookings based on daily volume. During peak season The Hotel Operation Coordinator is expected to manage the huge volume while maintaining quality, therefore will need excellent organisational & time management skills to complete the assigned tasks.

• Sending booking amendments to hotels per Sales\xe2\x80\x99 requirement without delay.
• Inputting confirmation & information accurately in the in-house system based on hotel\xe2\x80\x99s feedback.
• Chasing up hotel replies if no feedback after 48-72 hours, both via emails and phone calls.
• Monitors ongoing live booking screen & ensures everything is confirmed within Sales\xe2\x80\x99 expected lead time.
• Entertain inquiries from Sales for hotel related matters for ongoing bookings.
• Liaise with hotel partners and/or other MIKI offices to provide answers to Sales in a timely manner.
• Deliver important additional information about the incoming groups/clients to related hotels per Sales\xe2\x80\x99 requirement.
• Entertain inquiries from Sales for hotel related matters for ongoing bookings.
• Perform detailed investigation based on reports coming from clients.
• Assist hotel partners by getting feedback from Sales in case of valid complaints from hotels.
• In both cases, negotiate diplomatically with hotel partners & Sales until a satisfactory outcome is reached for all parties involve
• Negotiate penalty charges or complimentary upgrades with hotels to minimise cost incurred by MIKI.
• Prepare complete documentation for prepayments, additional invoices and refunds form for manager\xe2\x80\x99s approval
• Maintain the general shared database & case reports related to the assigned region.
• Maintains clear & professional communication with MIKI colleagues from different departments/offices when escalating or redirecting requests.
• Keep track of handover cases in order to resume handling once previous requests are completed.
• Redistribute related general information of hotels to C&P dept. (contractors) & MS dept (hotel data) so they can validate and cascade as necessary.
• Minimum Diploma holder in Hospitality & Tourism Management / Business Administration, OR
• 2 years working experience in the travel industry or similar.
• Effective verbal & written communications skills including the ability to prepare reports.
• Proficient computer skills including the ability to operate spreadsheets software.
• Exposure in information processing & analytical decision making environment.
• Capacity to be available for afternoon working schedule and Public Holiday rotation.
• Understanding & practical knowledge of European destinations is desirable.

Interested candidates please submit your application through Jobstore.com