Job Description

Travels & Claims Coordinator

Description:

• Respond to policyholders\xe2\x80\x99 enquiries offering appropriate solutions and information.
• Handle calls and casework for services such as lost luggage, lost documents, legal & medical referrals and medical evacuations.
• Provide general policy information (such as verification and limits of coverage), claims information and renewal information to customers and vendors
• Schedule and make follow-up calls on complex cases to customers

Liaise with vendors, involved third-parties and family members during active cases * Enter all case-related documentation into the relevant systems

Requirement:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, any field.
• Diploma/ Degree preferred or/with minimum 2 or more years\xe2\x80\x99 of equivalent work experience
• Preferably Senior Executives specializing in Customer Service or equivalent.

Full-Time positions available * MUST BE WILLING TO WORK IN A SHIFTING SCHEDULE

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor\'s Degree, Post Graduate Diploma or Professional Degree in any field.
• Demonstrated customer service experience
• Ability to reason and solve complex problems
• Excellent interpersonal, telephone and computer skills

A look at our Benefits

We\'re proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.

We also believe in fostering our colleagues\' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission \xe2\x80\x93 creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit:

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to . Reasonable accommodations will be determined on a case-by-case basis.

Functional Area: OP - Operations

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

AIG Travel Assist Malaysia Sdn Bhd

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