Job Description

#BeMore Do you aspire for a rewarding career that lets you do more and achieve more Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world\'s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top reasons to work with TDCX: Attractive remuneration, great perks, and performance incentives Comprehensive medical, insurance, or social security coverage Premium workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work Easy to locate area with direct access to public transport Flexible working arrangements Be coached and mentored by experts in your field Join a global company with 26 years of experience and hundreds of industry awards What is your mission Do you have a passion for games Are you interested in helping to keep gaming spaces as safe as they can be Are you looking for a new job opportunity that allows you to grow professionally in a fascinating industry Then this might be the perfect opportunity for you. Become a Trust & Safety Supervisor for Supercell! In this role, you\'ll lead dedicated moderators on a local Trust & Safety team. In doing so, you have the opportunity to ensure a safe and engaging experience for millions of Supercell fans and players around the world. This role sometimes deals with content that is emotionally difficult to deal with for some people, You will not only need to be aware of this impact on your own personal wellbeing but, as part of your team\'s support framework, you will need to be conscious of its impact on others as well. and you will be part of the support framework for your team. Responsibilities Lead a team of dedicated moderators, -as part of a local Trust & Safety team. Ensure a daily plan is in place to manage all incoming work. Work with your Trust & Safety Lead to ensure a seamless and fair experience for users. Maintain a strong understanding of Supercell\'s Policy guidelines. Grow and develop your team through coaching, mentoring and QA. Assist your Lead in preparing quality, efficacy, and productivity reports on a regular basis. Support Trust & Safety Agents through escalations. This may include working with Law Enforcement. Escalate newsworthy events in your Trust & Safety Teams\' markets to the Policy Council for quick and timely emergency policy decisions. Requirements 2+ years working with online communities 2+ years leadership experience Excellent communication skills, with the particular ability to provide direction and feedback both clearly and empathetically. High English language proficiency (written and spoken) Strong sense of pop culture\'s impact in online communities Background in debate, policy writing, or journalism (or other relevant fields) Proactive mindset, seeks continuous improvement both for personal and the organization\'s way of doing things Who is TDCX TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, to build customer loyalty and to protect their online communities. TDCX helps clients, including many of the world\'s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies, looking to tap the region\'s growth potential. We pride ourselves on uncovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients and our community has led to us winning hundreds of industry awards, including being one of the best companies to work for in Asia. From our premium workspaces, above-industry average compensation packages, career opportunities, and workplace perks, get in touch to find out more about what\'s in store when you embark on a career with TDCX.

foundit