in product design or related fields to join our in-house digital product team. This role is pivotal in enhancing the functionality, usability, and overall experience of our customer and agent portals.
As a UI/UX Designer, you will:
Create intuitive, visually appealing interfaces that align with our brand identity and engagement.
Optimize user journeys to ensure seamless interactions and improved accessibility, usability and stickiness.
Leverage data-driven insights to design solutions that meet user needs and business goals.
Your work will directly impact
customer and agent acquisition, satisfaction, engagement, and retention
, while ensuring consistency across platforms and compliance with accessibility standards.
Key Responsibilities:
User Research & Analysis:
Conduct research, interviews, and usability studies to understand user behaviors and needs. Analyze feedback and iterate designs accordingly.
Design & Prototyping:
Develop wireframes, user flows, and prototypes. Design interfaces that are aesthetically pleasing and functional, maintaining brand consistency.
Collaboration:
Work closely with product managers, developers, and QA teams to deliver innovative solutions. Present designs to stakeholders and incorporate feedback effectively.
Usability Testing:
Perform testing to validate design decisions and ensure compliance with usability and accessibility standards.
Continuous Improvement:
Stay updated on UI/UX trends, tools, and best practices to enhance design quality and user experience.
Qualifications:
3+ years of professional experience in UI/UX design.
Strong portfolio showcasing design process and problem-solving skills.
Proficiency in tools such as
Figma, Adobe XD, Sketch
, or similar.
Familiar with any associated user journey analytics too such as Adobe Analytics, Google Analytics or similar.
Solid understanding of
user-centered design principles
, information architecture, and usability best practices.
Experience with
user research and usability testing
.
Excellent communication and collaboration skills.
Familiarity with Agile/Scrum environments.
Knowledge of HTML/CSS/JavaScript is a plus.
Job Type: Contract
Contract length: 12 months
Pay: RM8,500.00 - RM9,000.00 per month
Benefits:
Professional development
Work Location: In person
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