Job Description

Job Purpose Monitoring the overall admin and support functions of ACR and to ensure smooth execution at all times. Ensure the implementation of collection & recoveries strategies are timely and in line to the Department\'s KPI. Ensure all IT support and system enhancement are implemented timely. Job Responsibilities To implement action plans and strategies for the department in adherence to the company\'s policies and procedures. Sharing of best practice across the department as and when required. Monitoring the overall functions of the unit and to ensure smooth execution from time to time. To immediately rectify matters pertaining to the department and to liaise with the Head, Auto Collection and Recovery on any unsolved matters. To take necessary measures and corrective actions in ensuring smooth running of the administration/support activities in the department Ensure the Internal Policies and Procedures and /or Standard Operating Procedures are updated to address any new and/or updated laws and regulations. Ensure the relationship with the internal and external customers are properly maintained and enhanced. Provide leadership and guidance to subordinates by acting as coach, mentor, manager and motivator to achieve maximum productivity. Ensure initiatives and action plans are carried out correctly and properly by the department\'s staff. Ensure staff motivational rate and teamwork are at the highest level at all times. To instill correct work ethic in each staff in the department and to comply with the company\'s Code of Ethic. Perform yearly KPI appraisal for all staff under his/her supervision. Ensure Good Rating on all audit reviews. Any other duties and responsibilities as assigned by Management from time to time. To ensure the unit comply to the circulars and guidelines outlined in delivering results. Ensure compliance with systems, controls, policies and guidelines of the Bank. Job Requirements Degree Holder and above Related work experience Assist to develop/assess training materials Understand the needs of employees Acclimate new hires to the business & conduct training sessions suitable to their needs. Public speaking skills Friendly, clear, strong communicator Knowledge in Microsoft software, eg. MS Word, MS Excel, MS PowerPoint Basic Analytical Skills Knowledge of Systems ie RCRS & NEO etc for training purposes Knowledge of Collection and Recovery requirements Good attitude Able to speak in front of crowds/groups. Charismatic and able to motivate staff. Promote efficiency & competitive advantage by developing the skills of employees. *Only shortlisted candidates will be notified.

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