Job Description

Role Responsibilities

Senior Universal Teller is responsible for providing high level customer service to our internal and external clients. In addition, Senior Universal Teller must adhere to all bank established policies, procedures, overall banking/compliance regulations and assist the branch team to achieve the branch goals.

Strategy

• Promotes, represents and welcomes internal and external customers and vendors to the bank in a professional and inviting manner.
• Develop a strong, value-added relationship with current and potential customers by engaging in conversations that uncover their current and future financial needs.
• Proficiently performs routine, basic and complex transactions/task including but not limited to the followings;

In Capacity as SENIOR CASHIER (on half year rotation basis)

Performing the following functions;

• Opening of treasury main vault and cash verification
• Check 100% of total teller\xe2\x80\x99s insert tills
• End day balancing for overall branch cash including note sorting for repatriation
• Manage bulk cash transaction and arrange CIT
• Approve transactions within operational limits assigned to job role

Security Control - Keys

• Custodian to prime keys and combination setting to the Treasury Cash Vault in accordance with the Group Security Policy Section 2.2.3
• Custodian for SDL prime keys or combination settings to the SDL Vault in accordance with the Group Security Policy Section 2.2.3 (SDL Branches Only)

In Capacity as SENIOR TELLER (Day to Day)

Performing the following functions within Operational Limit;

• Override and Authorize debit credit transactions above teller limit
• Perform signature verification
• Accept and process deposits, withdrawals, transfers, cheques, OTT, Rentas etc.
• Always ensure proper Client Authentication and adhere to Banking Secrecy .
• Maintain proper cash limit and ensure cash drawer is always locked
• Reports variations (cash excess/loss) in accordance with bank policy.
• Perform client request for account maintenance via CEMs or EOPS.
• Complete end day balancing/task such as Cash/Transfer/Stock/Float Balancing etc
• Promotes, represents and welcomes internal and external customers and vendors to the bank in a professional and inviting manner.
• Develop a strong, value-added relationship with current and potential customers by engaging in conversations that uncover their current and future financial needs.
• Proficiently performs routine, basic and complex transactions/task including but not limited to the followings;

In Capacity as SENIOR CASHIER (on half year rotation basis)

Performing the following functions;

• Opening of treasury main vault and cash verification
• Check 100% of total teller\xe2\x80\x99s insert tills
• End day balancing for overall branch cash including note sorting for repatriation
• Manage bulk cash transaction and arrange CIT
• Approve transactions within operational limits assigned to job role

Security Control - Keys

• Custodian to prime keys and combination setting to the Treasury Cash Vault in accordance with the Group Security Policy Section 2.2.3
• Custodian for SDL prime keys or combination settings to the SDL Vault in accordance with the Group Security Policy Section 2.2.3 (SDL Branches Only)

In Capacity as SENIOR TELLER (Day to Day)

Performing the following functions within Operational Limit;

• Override and Authorize debit credit transactions above teller limit
• Perform signature verification
• Accept and process deposits, withdrawals, transfers, cheques, OTT, Rentas etc.
• Always ensure proper Client Authentication and adhere to Banking Secrecy .
• Maintain proper cash limit and ensure cash drawer is always locked
• Reports variations (cash excess/loss) in accordance with bank policy.
• Perform client request for account maintenance via CEMs or EOPS.
• Complete end day balancing/task such as Cash/Transfer/Stock/Float Balancing etc
• Assist in other duties including but not limited to general administrative duties, shredding documents, filing, scanning, bundling and any other task that arises that is within the responsibilities of the position.
• Provide on job training and guidance to new tellers.
• Back up custodian for SDL (SDL Branches Only)
• Maintain up to date knowledge on banking regulations related to assigned job function.
• Complete all e-learnings and job specific training on timely manner.
• Attend and participate in all teller meetings, group huddle/coaching/training sessions.
• Compliance and Money Laundering responsibilities:
• Ensure compliance with Group\xe2\x80\x99s standards and regulatory requirements pertaining to
• Money Laundering and CDD.
• Participate and support the Bank\xe2\x80\x99s effort in combating money-laundering activities.
• Exercise due care and diligence during interaction with clients especially on matters related to Money Laundering, CDD, transaction monitoring and suspicious activity reporting in day to day activity.

Business

• Quality, accuracy, reliability, friendliness, thoroughness and timeliness of services provided to internal and external customers.
• Adherence to banking regulations and policies.
• Exhibits professional workplace appearance and conduct.
• Protect customer confidential information.
• Prevent errors, breaches, losses including cash differences etc.

People & Talent

• Good verbal, written and Interpersonal skills.
• Able to deal effectively within TAT on client request.
• Able to multi-task on activities that fulfils the responsibility of the position.
• Computer literate.
• Able to work with minimum supervision.
• Good understanding of reconciliation/investigation practices of the position.

Regulatory & Business Conduct

• Display exemplary conduct and live by the

. * Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Our Ideal Candidate

Qualifications

• Secondary with relevant experiences
• Bachelors degree with relevant experience

Role Specific Competencies

• Retail Banking Services

About Standard Chartered
We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Standard Chartered