Job Description

MohonKelayakan

• Minimum SPM level or above
• Fresh graduates / entry level applicants are encouraged to apply
• Fluent in Chinese (verbal, read, written, type) is required for this role
• Proficiency in English and Bahasa Malaysia (Speak and Listen) are required for this role
• Able to work independently with minimum supervisory
• Strong work ethic and a can-do attitude
• Willing to commit on 5 days work per week (with 2 rotational offday)
• Willing to work at 8am - 9pm rotational shift (9 hours work with 1 hour break included per shift)
• Able to work in Ara Damansara, Petaling Jaya (fully on-site)
• Preferable to start working on 28 August 2024 onward

Tanggungjawab

• Handling daily customer interactions (e.g. inbound call, email and live chat)
• Handling customer support calls and following up on the complaints on customer\'s lodged issues frequently
• Complaints and escalation cases handling - To support the escalation cases from the stations, Live Chat, Group Desk, various departments via email, internal chat group
• Providing the passengers with real-time updates on cancellations and delays in their flights schedule and to assist the passengers to rebook or offer other service recovery on their tickets.
• Responsible in providing the voice call out to the affected passengers, providing the latest updates on the flight schedules, and help in moving the flights (including connecting flights).

ManfaatRM 3,000 Basic + Up to RM 300 Night Shift + Up to RM 200 KPI * EPF and SOCSO

• 12 days of Annual Leave and 14 days of Medical Leave
• 1 month training with salary provided
• Comfortable work environment
• Facilities: Pantry, Rest & Relax Zone
• FREE Scheduled shutter van provided (Office - LRT - Office)

KemahiranFluency in Chinese Customer Service Communication Skills Problem-Solving Skills Airline Industry KnowledgeImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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