Job Description

UP TO RM 4500 | Telemarketer / Customer Service @ Kota Kemuning | Epf, Socso + Annual Leave

SSM No : 1231113-U

High Opportunity

This job is having a better High Opportunity for you

MYR2,000 - MYR4,500 Per Month

Full Time

Kota Kemuning, Selangor

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Posted 20 minutes ago \xe2\x80\xa2 Closing 3 Mar 2024

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Requirements

• Education: SPM, Diploma/Bachelor\'s Degree in any field.
• Languages: Mainly in Mandarin, Bahasa Malaysia, and English. Additional languages are of added advantage.
• Preferably to have 1 year of experience in any field.
• Better knowledge of operational function.
• Microsoft Office application, email, and some phone applications relate to job scope.
• Good communication skills
• Good analytical and problem-solving skills
• Able to provide good judgment and good decision-making
• Able to plan and work strategically
• Good time management skills
• Be responsible and independent.
• Be committed to deadlines and daily quotas.
• Good working attitude and willingness to learn
• Ability to work under pressure and with minimum supervision.
• Team player.
• Good in self-stress management

• Conducting outbound calls to promote our logistics services and generate leads.
• Handling inbound calls to address customer inquiries, provide information, and assist with order tracking.
• Building and maintaining positive customer relationships through effective communication.
• Collaborating with internal teams to ensure accurate and timely information flow.
• Recording and updating customer details and interactions in the system.
• Resolving customer issues and escalating concerns when necessary.
• Meeting or exceeding set targets for lead generation and customer satisfaction.
• Staying informed about company services, policies, and industry trends.
• Monitor shipment movement, identify issues during the occasion, coordinate with respective departments & advise solutions.
• Able to react/respond quickly and independently.
• Pre-alert inquiry to respective departments to ensure the job with proper escalation.
• Acknowledge and validate suppliers\' documentation.
• Support business development process in the areas of tender analysis, solution design, costing/pricing, and service offering.
• Communicate matter/issue with respective Manager & Director if issue unable to be resolved within a short period.
• On a call basis during the weekend to meet the job/task completion.
• Compile and channel of document including responding of proof of delivery to the respective department.

• EPF, SOCSO

• Annual Leave

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