Job Description

Mohon

Kelayakan

• A diploma or degree holder.
• Energetic, dynamic & professional in actions.
• Proficient in Bahasa Malaysia and English
• Minimum 3 years experience in the same position, managing 50 personnel, preferably from insurance or the same business (herbal or cosmetic products).
• 1 year experience as Team Lead
• Good PowerPoint and analytics skills
• Strong coaching and leadership skills, ability to motivate team members and communicate effectively with all levels in the organization.
• Experience in team management on system, good analysis thinking and figure-oriented evaluation.
• Highly responsible and willing to work overtime.

Tanggungjawab

• Analyzing sales data to improve team revenue and ensure resources are properly allocated - priorities, leads distribution, Approved Rate (AR) & Average Order Value (AOV) gap.
• Monitoring random calls to improve quality, minimize errors and track operation performance.
• Monitor Revenue (validated & delivered), AOV and Delivery Rate (DR). \xe2\x80\xa2 Ensuring all relevant communications and data are updated and recorded. People Management.
• Reviewing the performance of telesales agents, identifying coaching needs and planning coaching sessions.
• Create motivational strategies that can support achieving sales targets.
• Supporting subordinates to solve difficult issues and giving suitable guidance and directions.
• Motivating and retaining telesales agents (if needed) based on their strengths and improvement areas. Performance
• Create appropriate call scripts/sales promotions/campaigns to attract customers.
• Monitor team KPI, give direction on which part that need to be improved and how to do IT
• Monitor failed delivery to evaluate and improve sales quality.
• Work closely to L&D team for training materials in order to support team improvement.
• Provide input to Sales Manager on effectiveness of current sales strategy and improvement areas.

Manfaat

• Free parking
• Health insurance
• Opportunities for promotion

Soal Jawab Jawatan

Tanya soalan dan majikan akan menjawab tentang jawatan ini

Maukerja