Job Description

Up to Rm2500 | Customer Service @ KL | Pass at Least STPM | No Working Experience / Fresh Graduate Are Welcome|

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Full Time

Kerinchi, Kuala Lumpur

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Posted 3 hours ago . Closing 18 Dec 2022

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Requirements

• Good communication and interpersonal Skills
• Process good telephone etiquette
• Able to work on shift work (8am to 8pm, Mondays to Fridays)
• Good in email writing and correspondence in dual language (English & Bahasa Malaysia)
• Ability to multi-task, prioritize and manage time effectively

• To operate the Reception and Customer Service counter as per scheduled operating hours and perform opening and closing activities.
• Strong and in depth knowledge of the product and services (subject matter expert) of company products.
• Achieve the sales target as set on products and achieve the key performance indicators on services as defined and a high CSAT score
• To ensure all client inquiries, service requests, feedback & complaints are handled with care and resolved in accordance to OS and OPM within the agreed SLA.
• To ensure case incidents are escalated appropriately and in timely manner to the relevant Business Unit(s).
• To ensure stock management is strictly adhered to at all times in accordance to OS and OPM.
• To ensure duties are carried out efficiently and in accordance to OS, OPM, FSA, AMLA and PDPA.
• To ensure security and safety guidelines and procedures are strictly implemented and adhered to at all times in accordance to OS and OPM.
• To ensure all system access and ID are not shared and exposed to other staffs in accordance to system security policies.

• Medical Claim
• EPF & Socso
• Annual Leave